IMI Critical Engineering services

We provide aftermarket services for every valve, across all phases of a valve’s lifecycle, all over the world. Our Service network comprises over 100 service technicians, 4 manufacturing facilities and an efficient back office, providing fast and effective support. We will assist you from the erection and commissioning and continue to accompany your installation through regular maintenance and any retrofits as may be required.

At IMI, we define world-class service support as a commitment to delivering exceptional experiences throughout every interaction. Our service support team is dedicated to providing unparalleled assistance, guidance, and resolution for you. Our team is equipped with extensive product knowledge and expertise. We invest heavily in training and development to deliver a deep understanding of our solutions, their functionalities, and the industries they serve. This expertise allows us to offer comprehensive design and installation guidance, troubleshoot effectively, and provide valuable insights empowering you to leverage our solutions to their fullest potential.

Our expert support team is here to guide you through every step of the process, from initial design to final installation.

Quickly troubleshoot your flow control issues with IMI’s expert field service team. With over 200 highly trained field service engineers, 15 manufacturing plants, and 6 strategically located repair centers around the world, our team is always available to provide assistance. Our technicians have access to original factory drawings and specifications, and are trained to conduct critical dimension analysis to accurately identify valve problems. Once the issue has been identified, our field service team will carry out any necessary repairs, and replace or upgrade components to get your system back up and running smoothly.

IMI’s Asset Management program is designed to provide a worry-free maintenance experience. By entrusting the maintenance of your installed base to us, you can focus on your core business while we take care of the rest. Our program covers all aspects of valve and actuator maintenance, from parts procurement to field service and repairs. With our Asset Management program, you can also benefit from fixed monthly fees that cover all aspects of valve and actuator maintenance. This means that you can budget and plan for maintenance expenses with ease, without having to worry about unexpected costs.