Kearns & West, Inc. services

At Kearns & West, collaboration begins with listening to stakeholders and identifying challenges. Through structured conversations, our experienced interviewers diagnose stakeholder needs, interests, concerns, and sources of conflict, to begin a meaningful, participatory dialogue.

Our experience with all these roles, and with a rich and wide range of projects, allows us to serve as advisors to individuals, agencies, and organizations large and small that face challenging choices about how best to manage decisionmaking and disputes. We are trusted to consult about problems at an early stage and to serve as a sounding board to evaluate options and assist in developing internal and external strategies. We fill these roles in a manner that is consistent with our explicit policy on impartiality by focusing on conflict and process and leaving choices about substantive outcomes to our clients.

Change is rarely easy, and barriers to change often lead to frustration and loss of productivity. Identifying and understanding those barriers and developing plans that manage expectations, orient perceptions and encourage desired behavior are just some of the things Kearns & West does best. We use sound collaboration and strategic communications techniques to develop and implement a comprehensive, coordinated, and structured change management plan, hastening and enhancing an optimal resolution.

Effectively reaching target audiences is often enhanced by moving beyond one-way communication to directly engage stakeholders. Kearns & West makes complex environmental, engineering, and regulatory issues understood by broader audiences and is skilled in a wide range of ways to connect organizations with their stakeholders to produce optimal results.