Komax AG services

The CARE Warranty Service offers a warranty coverage of up to 4 years for technology assets, covering service hours and associated material costs in case of a warranty claim. Investing in the latest technology is crucial for maintaining a competitive edge. However, these assets can also mean a significant risk for the production chain, than longer a potential downtime persists. CARE Warranty provides peace of mind by extending the standard one-year warranty by up to three additional years. In the event of an unexpected warranty claim, customers can enjoy fast priority service. The service hours and associated material costs for resolving the problem are fully covered.

The CARE Inspect service offers customized annual on-site inspections of technology assets by professional service technicians, ensuring early detection and prevention of potential issues. To prevent equipment breakdowns and process interruptions, CARE Inspect service provides scheduled yearly on-site inspections. Our technology experts perform a thorough analysis and generate condition reports for your assets. The written report includes specific repair and replacement recommendations for consumable and maintenance parts, as well as upgrade possibilities (such as quality tools and software). Our experts assess local service and maintenance processes, as well as the skills of your operational staff, providing detailed recommendations for maintenance procedures. The comprehensive assessment, along with a cost estimate and recommended action plan, results in cost transparency and ensures the high availability of your technology assets to meet the required output rate.

The CARE Calibrate service provides an annual, customized inspection and calibration by calibration experts of your assets to ensure technical verification and optimal performance with a seamless documentation and trackrecord for audits.

The CARE Upskill service offers an annual on-site evaluation of your staff’s educational status, ensuring alignment with new technology or production changes and potential areas for optimization.

With our Installation Service, we ensure that new technology assets are seamlessly integrated into your manufacturing site, expertly set up, and production-ready, with operator training to maximize efficiency. Our Installation Service ensures that your new technology assets are correctly integrated, set up, and calibrated for optimal performance from day one. Our specialists handle every detail on-site, from unpacking and assembling the equipment to aligning and connecting it into your production line. Comprehensive calibration and functional testing are conducted to meet all specifications, with an acceptance report provided to confirm that your new technology assets fulfill all warranty conditions. The service includes thorough operator training, ensuring your team can effectively operate and maintain the equipment, reducing human error and minimizing downtime. This holistic approach enhances overall performance and ensures long-term reliability.

The Repair Service provides fast, expert fixes for defective technology assets using original parts, minimizing downtime and extending product life to quickly resume production. Our Repair Service ensures that defective technology assets are swiftly and competently fixed, allowing for a quick resumption of production. Our global specialists follow standardized processes and use original parts to ensure repairs meet the highest quality standards and extend product life. The service includes a thorough inspection and analysis of defective equipment, a precise definition of the scope of work and costs, and repairs using standardized processes. A final inspection and functional test guarantee that the equipment performs as reliably as new.Our Repair Service minimizes unplanned downtimes and maximizes equipment availability and reliability. This comprehensive approach ensures high operational efficiency and productivity.

Our Relocation Service ensures that your technology assets are expertly moved, overhauled, and installed, guaranteeing flawless conditions and immediate usability at the new site.

The Ramp-Up Service ensures that new machines, test systems, and technology assets are seamlessly integrated for optimized production efficiency after purchase or relocation. The more complex the system, the more important it is for the equipment to be coordinated with your processes as quickly as possible. Our Ramp-Up Service includes comprehensive coordination of new and existing technology, thorough instruction for operating personnel, and ongoing support during the initial production phase. Our global specialists optimize equipment and systems for peak productivity and quality, ensuring smooth transitions and consistent operations. This holistic approach reduces unplanned downtimes, avoids production interruptions, and enhances overall process stability and quality. Detailed guidance and support are provided to maintain optimal performance. We enable businesses to meet production targets with confidence and sustain a competitive edge.

Our Calibration Service ensures that technology assets and systems deliver the promised quality, improving control, traceability, and simplifying audits. Our professional Calibration Service guarantees that technology assets and systems produce the exact quality needed and promised. This service includes a comprehensive assessment to check for any deviations from target values and ensure accurate functioning.After calibration, proper function is confirmed with a certificate, enhancing quality control and traceability. This process simplifies audits and provides assurance that the equipment operates within specified tolerances. Detailed documentation and on-site calibration by specialists ensure minimal disruption and maximum reliability.

The Maintenance Service provides a check-up and professional support to ensure that your technology assets run smoothly, minimizing downtime and maximizing productivity. Our trained service technicians deliver professional maintenance service to keep your technology assets in optimal condition, ensuring consistent performance and reducing the risk of unexpected breakdowns. With this check-up we identify and address potential issues before they become major problems, ensuring your equipment operates smoothly and efficiently. This service includes a comprehensive inspection, a detailed condition report with proposed further maintenance procedures and recommended actions on the status of your technology assets. With regular maintenance, the life cycle of your machines and systems can be extended, ensuring continuous smooth wire processing operations and high-quality output.