RWD Life Science Co.,LTD services

Within the warranty period and scope, the maintenance of the hardware and software failures is free of charge. If it is necessary to return to the factory for maintenance, RWD shall pay the round-trip freight and customs clearance fee for the equipment or components.

Different products have different warranty periods. And it shall refer to mainframe, warranty for accessories is half-one year, no warranty for consumables in general. For customized products, prototype, sales demonstration machine and agent products, the company do not support the return and replacement.