Thank you for choosing SETEC products! If you have any questions about using any of our products or any of our aftermarket issues, please feel free to send us an email to our customer service. We will make every effort to serve you!

Please follow the procedures below:

Fault identification

If you have trouble using our product, please send an e-mail to our customer service. If there is still a problem after communicating with our after-sales service, they will advise you to send the product to our factory for repair according to the actual situation.

The scope of warranty

SETEC products should be strictly in accordance with our commitment to maintenance. Specific warranty coverage below. See below for specific warranty coverage.

The SETEC product purchased is still within the warranty period (two year from the date of purchase, with a valid sales receipt or series number as evidence).
Failure to comply with the damage caused by improper use, overloading or operation or maintenance of the product does not comply with this manual.
Damages due to quality-related factors, but not due to user abuse.
Damages not caused by irresistible factors (e.g. earthquakes, typhoons, flooding and other natural disasters).

Product shipping

After getting repair advice from our after-sales service staff, please ship the product to our After-sales Service Centre in Shenzhen for inspection and repair.

Shipping and handling cost

For SETEC products within the warranty scope, the shipping costs to and from the company shall be borne together by SETEC and the customer. The customer shall be responsible for the return shipping charges of the product to our company, while we shall be responsible for the transportation costs of the repaired or replaced product to the customer.
For products that do not fall within the warranty scope, the shipping costs to and from the company shall be borne solely by the customer. Upon receiving the SETEC product that is in need of repair, our staff will get back to the customer with the evaluation result within 3 working days and will confirm and inform the customer of any charges needed for the repair.

Remarks

Please do not send any accessories or parts to us if they are not defective.
Before sending the product to us, please note down the nature of the problem and send it to our after-sales service staff via e-mail so that we can complete the repair or replacement within a week according to the product’s condition.

Shenzhen Setec Power Co., Ltd. products

EV Plug

Setec - Model SET-EVD-S3 - Chademo EV Plug