Sphera Compliance Ltd services

The Sphera Customer Network (SCN) is Sphera`s premium platform for communicative support and gives users access to tiered ticketing support, enhancement requests, SteerCo & SubCo communities for BOMcheck as well as support for your other Sphera products and services. You can also get the latest news and events from across the Sphera organisation. The SCN is provided to paid BOMcheck accounts. If you are a Manufacturer Access user or your contract is out of term you may still access BOMcheck`s Documentation and Guidance and request administrative account and payment support via the Admin Support Mailbox.

In addition the Sphera Customer Network and BOMcheck`s Documentation & Guidance, a public mailbox is provided for administrative account, onboarding and payment support. Please note that for BOMcheck product and regulatory support, you should open a ticket in Sphera`s premium SCN platform. Product and regulatory requests to the admin support mailbox will be directed to the ticketing system in SCN.

Sphera BOMcheck provides full product documentation and guidance via a dedicated docs site for all aspects of the solution including accounts setup, the substance compliance toolset, accessing and using the API and summary guidance for the bi-annual version releases. The docs site is available to all BOMcheck users in eight languages.