Stratec Se services

The experience and support that partners engaging with STRATEC require varies widely depending upon their experience with and knowledge of instrument development. STRATEC begins each partnership working with the partner to diagnose the services and solutions it can deploy to assure the partner’s success. Working together with its partners, STRATEC analyzes the specific requirements of the target market, the application at hand and the work processes of laboratories and end users. On this basis, it draws up a system architecture concept and, where necessary, the associated reagent concept.

STRATEC’s product development is an innovation driver both for our partners and for technologies in the industry. The core team for a development project consists of a program manager, system integration specialists and experienced employees from the core disciplines of: Instrument development, Mechanical construction, Electronics, Embedded software
Software, Verification, Documentation.

While system development work is primarily focused within the company headquarters in Birkenfeld, Germany,  system production takes place in both Birkenfeld and Beringen, Switzerland, dependent upon the manufacturing challenges in terms of scale and complexity. Our Beringen and Birkenfeld facilities provide additional services across the group and to our partners such as spare part supply and repair service. Both locations are certified under ISO9001 and ISO13485, are FDA-registered and are regularly audited.

STRATEC offers its partners all of the support needed for the entire lifecycle management of the products it supplies. This involves third-level support for instruments already operating in the field, including complaint management, technical support for field service, and error analyses for complex problems. STRATEC also works together with its partners to account for changes in market and regulatory requirements which may affect product features. Lifecycle management also includes continuous production improvements and modifications resulting from discontinuation of modules and components. STRATEC cooperates with its partners to utilize progress in production processes and implements value engineering projects to make this progress available for existing product lines.