Unicorn Systems a.s. services

The availability of qualified advice and help for users is essential in order for any information system to truly fulfil its purpose. First Line support is responsible for providing help to users and for solving issues for which a known solution exists. In situations where no solution is known or the issue cannot be solved right away, the First Line support offers a workaround and passes the issue on to the Second Line support to find a final resolution. Second Line support manages cases where there is no current solution and more effort is required. Second Line support analyses, designs, tests, and implements solutions so that they can become standardized. The goal is to completely resolve incidents and issues as quickly as possible and to fulfil the Service Level Agreement (SLA).

Infrastructure is a part of a company’s IT environment that stems from the needs of information systems and the strategy of the company. Its goal is to create an environment for the operation of information systems so that they can provide the required functionalities to their users.

Data and information have a significant value in business nowadays. Key decisions and the existence of entire organisations depend on them. The most precious know-how is stored across data centres all around the world. Data is available online to the public or protected by a range of authentification, authorisation, and security mechanisms and technologies. Underestimation of security may bring a company down to its knees.

Providing quality services is one of the key prerequisites of success. Testing the quality of software solutions supporting the business services is therefore an essential part of the delivery of new or updated IT solutions. Unicorn provides a comprehensive portfolio of services in the area of software testing and quality control. Flexible and scalable, Testing as a Service (TaaS) is an effcient solution for ensuring the quality of your software. This service is based on software testing methodology proven by experience and supported by our extensive know-how of business processes in many industries. Its purpose is to meet the customer’s business goals. It is transparent and guarantees clear results. The service delivery mand financing model is flexible enough to adjust to your needs and your company’s budget.

The availability and proper functioning of IT solutions is essential for the operation of any business and for the fulfilment of its goals. It is crucial to have expert IT knowledge to ensure the proper provision of processes and resources. Unicorn is ready to provide the long-term and trouble-free operation of IT solutions. This service includes a standardized and proven system of regular monitoring and preventive checks.

Sourcing is a service that supplies qualified IT specialists. It provides skilled and proven specialists whose abilities perfectly match the client`s requirements in terms of expert know-how, professional experience, and language skills. Sourcing is used mainly by organizations that have insufficient capacity in their own IT departments, need experts with knowledge of rare technologies or need IT specialists capacity only temporarily. We provide IT specialists especially for integration, development, support, and operation of enterprise software solutions. Based on our client`s needs, we can offer not only individuals but also entire teams. Our ability to provide the best IT specialists is based on our large pool of professionals with systematic education and long-term experience with delivering modern IT solutions.

Unicorn believes that integration is a continuous process of management of the creation, operation, and support of IT solutions while following standardized and proven procedures. High-Quality integration processes support accurate decision-making and ensure continued communication and client satisfaction. Integration managed by Unicorn creates a permanent partnership of mutual trust and respect between the integrator and client in an environment of shared responsibility. The integration is based on transparent relations and the active cooperation of Unicorn with the client`s representatives, who are part of the team. We can identify project risks sooner and manage them openly and actively together with the client.

Today, information systems fundamentally affect one’s ability to implement one’s business intentions. They have become indispensable tools for implementation, monitoring, and management of business processes in all industries. Building of such systems and efficient management of their further development unquestionably affects the growth and competitiveness of your company. We help you achieve your business goals by replacing conventional approaches with innovative, smart solutions tailored to your needs. We are fully aware that not even the most advanced technology can solve your problems by itself. That’s why when implementing information systems, we use our intimate knowledge of information and communication technologies, as well as our experience in various business areas obtained over a long time, along with our knowledge of your environments and standards, and our teamwork ability.

If you wish to adhere to the current BIM methodology and take advantage of proper, high-quality documentation tools and professional, certified support, we are the perfect partner for you. We can help you set up and launch your BIM documentation process, recommend internationally proven procedures, and help coordinate your first BIM project with enough details to satisfy both your investor and your implementer.