WestRock Company services

By leveraging our extensive, integrated recycling infrastructure as well as our logistics capabilities, we offer a reliable supply of high-quality recovered fiber to help keep your costs low. We also reuse our recovered fiber in our own mills to advance a more circular economy.

Our recycling programs can process your recycling material in loose or baled form, optimizing the value you receive. The waste paper and old cardboard containers (OCC) that we manage are, in large part, shipped to a WestRock-owned paper mill and used to make new products. This integrated system allows for efficient and consistent recyclable material movement.

Our specialized expertise in recycling combined with our access to diverse markets allows us to tailor recycling solutions to your specific business goals and objectives. We can find end-use markets for recycled materials outside of our consumption footprint, advise on best practices, provide insights into current recycling program attributes and connect you to reputable recyclables processors in markets outside our footprint.

From preventative maintenance plans to diagnostic visits and emergency on-site assistance, our field service team supports your WestRock machines throughout their entire life cycle. We begin with expert installation and continue with proactive care to optimize machine performance, as well as urgent care to reduce downtime. Our field services include our SlipStream^® preventative maintenance programs, which offer routine on-site maintenance support, discounts on certain spare parts, on-site training opportunities and more.

Our connected automation leverages data analytics and the Internet of Things (IoT) to unlock new, powerful capabilities that help address the challenges of today and tomorrow. By utilizing industry-leading technologies, we can help you improve uptime and efficiency, reduce maintenance costs, and extend machine lifespan. Our remote connectivity can securely provide fast, accurate diagnostics for troubleshooting and reduce the need for on-site support. We also offer on-demand trainings through a digital library, digital twins that virtually simulate machine performance to help optimize machinery and predict future issues, and analytics to enable continuous improvement.

Our customer service team can efficiently triage your requests and questions to get you the information you need—anytime, anywhere. Available 24/7, they’re your first line of defense to support the operations of your WestRock machines. Our team offers remote expert assistance through remote diagnostics and connectivity, as well as continuous improvement support. Our customer service also includes a range of training solutions to help you optimize your operations and stay ahead of industry trends.