Continuous Improvement is the Core of Our Day-to-Day Operation

We’ve worked hard to establish a corporate culture in which each employee is committed to safety, quality control and customer service. Everyone on our team is encourage to challenge and improve our standards regularly to ensure we are continuously improving. With these priorities driving our business, we are confident we will remain an industry leader, dedicated to building long-term relationships with our customers. To maintain our high standards of service and customer support, continuous improvement is at the core of AquaPhoenix.

Through lean manufacturing initiatives, we are always looking for ways to reduce waste and improve efficiency. Every aspect of the company is being improved – from test kit manufacturing, to customer service, to technical support and development. We feel this constant evolution is vital to our success and we will always work hard to provide the best customer experience.

Our Team Defines Us

Our continued success is a direct result of our great team. We strive to assist our employees in their efforts to maximize their potential and encourage them to “think outside the box” when seeking innovative solutions for our customers. We’ve created a climate that places a high value on teamwork, encouragement and communication. Our C.S.I. board (Concerns, Suggestions and Improvements), posted in the warehouse, allows for an open platform where employees share ideas to make improvements throughout the company. Employees are also involved in internal and external training and certification programs to strengthen their professional development.

We also encourage employees to be active in the local community in beyond. We sponsor events each year to spend time together as a team and to fundraise for a variety of groups.

Customer Service With a Can-Do Attitude

Our customers know we are committed to doing whatever it takes to satisfy their needs. Whether it’s providing a custom reagent, sourcing that hard-to-find item, or delivering fast and efficient assistance, our employees are always willing to go above and beyond to find the solution. With customer-friendly services like our no minimum order restrictions, free private labeling, no rush processing fees and hassle-free customer returns, it’s easy to do business with us.

AquaPhoenix - Model 1690001 - Hach Digital Titrator Brochure