At a Glance 2013 - Brochure

Total in Figures and PicturesTotal at a Glance 201301This iPad iOS app houses all Total’s publications, both PDF files and enriched versions of the Shareholders’ Newsletter, CSR Report, Total at a Glance and others. Total Publications also lets you access videos, photos, press releases and our Twitter feed. Available on the App Store.OVERVIEWPROFILE TOTAL AT A GLANCE 2013TotalTotal Publications at Your FingertipsYou can also scan the QR code opposite.ALL ABOUT Energy is vital to economic development and improved standards of living. Wherever it is available, energy is helping to drive progress, but sustainability requires changes in the way that it is used and managed.This is the environment in which we conduct our business. With operations in more than 130 countries, Total is a top-tier international oil company and a world-class natural gas operator, refiner, petrochemical producer, and fuel and lubricant retailer.Our nearly 99,000 employees leverage their globally acknowledged expertise so that together they can discover, produce, refine and distribute oil and gas to provide products and services for customers worldwide. We are also broadening our offering by developing energies that can partner oil and gas — today, solar energy and tomorrow, biomass.As a responsible corporate citizen, we focus on ensuring that our operations consistently deliver economic, social and environmental benefits. Here, at a glance, financial data, operating results and a selection of products — everything you need to know about Total, a leading international oil company. Read on for an overview of 2013.Our PeopleQuick ReferenceOur Global FootprintOur Expertise08040602Total in BriefUPSTREAM SEGMENTExploration & Production conducts our oil and natural gas exploration, development and production operations.Gas & Power unlocks the value of our natural gas assets. Its capabilities span the liquefied natural gas chain, from liquefaction to shipping and regasification, as well as natural gas marketing.Our ExpertiseOVERVIEW ALL ABOUT TOTAL TOTAL AT A GLANCE 2013MARKETING & SERVICES SEGMENTMarketing & Services designs and markets a broad array of refined products, including automotive fuel and specialty products such as LPG, heating and heavy fuel oil, asphalt, lubricants and special fluids. It also provides services to consumers and to the transportation, housing and manufacturing industries.New Energies is helping us to prepare the energy future by developing our expertise in two core renewable energies, solar and biomass, with operations ranging from R&D to marketing our solutions.REFINING & CHEMICALS SEGMENTRefining & Chemicals is a major production hub, with expertise covering refining, petrochemicals and specialty chemicals.Trading & Shipping sells our crude oil production, supplies our refineries with feedstock, charters the vessels required for these activities, and trades in different derivatives markets.0302130+ 0504NORTH & SOUTH AMERICAASIA-PACIFIC15,96856,7596704383510639,839581,0119,6064536Our Global FootprintTotal operates in more than 130 countries. Although our historic home, Europe, is still a major business focus, we are actively stepping up our presence in all growth markets.Key Figures2,299 kboe/d98,799 206 15,551OF OIL AND GAS PRODUCTION (kboe/d: thousands of barrels of oil equivalent per day)EMPLOYEES On 12/31/2013 (consolidated scope)TOTAL HOST COUNTRIESSERVICE STATIONS (including the AS24 and TotalErg networks)REFINING AND CHEMICAL SITES14,9646191,2692393,726235EUROPE & CISMIDDLE EASTAFRICA*Including Total service stations in Turkey.770*$28B IN ORGANIC CAPITAL EXPENDITUREOVERVIEW ALL ABOUT TOTAL TOTAL AT A GLANCE 20130706While down slightly, our 2013 industrial and financial performance solidifies our position as a top-tier international oil company. Our diversified global positions and the new reserves we may uncover through bold exploration help secure our potential for growth in the future.Quick ReferenceREVENUEADJUSTED NET INCOME REFINERY THROUGHPUT(including equity share) OIL AND GAS PRODUCTION 2,299 kboe/day(thousands of barrels of oil equivalent per day)* Based on market capitalization (in dollars) as of December 31, 2013(thousands of barrels per day)1 ,719 kb/dayNUMBER OF SERVICE STATIONS (including the AS24 network for trucking professionals and TotalErg in Italy)15,551€189.5Branked international oil company*€10.7B$ 7.1 Ballocated to R&D between 2014 and 2018RESEARCH & DEVELOPMENTMore than3 millioncustomers stop by our retail outlets every day5th-OVERVIEW ALL ABOUT TOTAL TOTAL AT A GLANCE 20130908141218 20 2216 21 2310Total is preparing the energy future by producing oil and gas resources that are ever more challenging to develop and by expediting the growth of renewable energies. From Chile to Russia and France, we have laid the groundwork for meeting needs through a balanced energy mix. Here are nine projects and products that show how we’re doing it.YAMAL LNGThe Gas That Came in from the ColdSUNPOWERXXL Power PlantsPEUGEOT 208HYBRID FEFun and EfficientHUTCHINSONLightweight Hoses MARKETINGA New Look for Our Service StationsAWANGO BY TOTALEnergy for AllSATORPCloser to Growth Markets9 PROJECTS & PRODUCTSFOR THE Future With nearly 99,000 employees in over 130 countries, Total deploys wide-ranging human resources policies designed to attract, reward and retain talent.5.2WOMEN IN THE WORKFORCETRAININGdays of training per employee per year on average(source: Worldwide Human Resources Survey)11,000Close toWORKFORCE28,527managers70,272 other31% of employeesWomen make up:98,799employeesof whichOur People6,964CONTRIBUTION TO LOCAL EMPLOYMENTjobs planned, created or saved in the last three years thanks to Total Développement Régional (TDR). TDR supports small businesses in France and worldwide, with the fundamental goal of saving or creating sustainable jobs.RECRUITMENTPORTFOLIOBIOFUELBiojet Maiden FlightBOSTIKHigh-Performance Adhesives30.5% in Latin America26.7% in Asia25.1% in Europe90% of hires outside Francenew hires under permanent contracts,of which24% of managers17% of senior executives36% of new hires under permanent contracts130+ nationalities represented in the workforceNearly 67% of the workforce is non-FrenchOVERVIEW ALL ABOUT TOTALRÉSUMÉ1110The Gas That Came in From the ColdPORTFOLIO 9 PROJECTS AND PRODUCTS FOR THE FUTURE25%NATURAL GAS’ EXPECTED SHARE OF THE ENERGY MIX IN 203520%LNG’S SHARE OF OUR TOTAL PRODUCTION IN 2013In 2013, we launched Yamal LNG, one of the world’s biggest natural gas liquefaction projects. Extreme conditions make this large-scale project located above the Arctic Circle in Russia a daunting technological challenge. Yamal LNG will come on stream in 2017 and will have a production capacity of 16.5 million metric tons of liquefied natural gas a year. Like the Ichthys project in Australia, Yamal LNG will help meet growing energy demand, especially for natural gas. YAMAL LNG RUSSIATOTAL AT A GLANCE 20131312XXL Solar Power PlantsBecause solar will partner with oil and natural gas to supply tomorrow’s energy, we are focusing on ambitious photovoltaic solar projects today. After starting work on Solar Star in California, we took another step forward in 2013. Together with our affiliate SunPower, a global solar leader and maker of the world’s most efficient panels, we were chosen to build and operate several solar power plants around the world, in Japan, South Africa and Chile. The latter will be the largest merchant solar power plant ever built, with a capacity of 70 MWp. SUNPOWER WORLD21.5%255,000Solar Star, CaliforniaIS THE AVERAGE CONVERSION EFFICIENCY OF SUNPOWER PANELS, VERSUS A MARKET AVERAGE OF 17%IS THE NUMBER OF CALIFORNIA HOMES THAT WILL BE POWERED BY SOLAR STARTHE WORLD’S BIGGEST SOLAR POWER PLANT UNDER CONSTRUCTIONPORTFOLIO 9 PROJECTS AND PRODUCTS FOR THE FUTURE TOTAL AT A GLANCE 20131514Closer to Growth MarketsThe technologically cutting-edge Jubail refining and petrochemical complex, built by SATORP, a Total-Saudi Aramco joint venture, started to come on stream in 2013. With a refining capacity of 400,000 barrels per day, or 20 million tons per year, it is one of the biggest facilities of its kind in the world. The complex’s location in Saudi Arabia allows it to capitalize on local crude oil resources and fast-growing markets in Asia and the Middle East. SATORP created a training center to locally recruit the operators who helped commission the plant. Some 400 young Saudis have benefited from the skills taught there. SATORP SAUDI ARABIA700 20,000 +kilometersA SURFACE AREA EQUAL TOFOOTBALL FIELDSOF PIPELINES, ENOUGH TO GO HALFWAY AROUND THE WORLDPORTFOLIO 9 PROJECTS AND PRODUCTS FOR THE FUTURE TOTAL AT A GLANCE 20131716Energy for All 500,000AWANGO BY TOTAL LAMPS SOLD AT END-JANUARY 20142.5 MILLIONPEOPLE ARE BENEFITING FROM AWANGO BY TOTAL SOLAR LAMPS AND KITSThe Awango by Total line aims to make energy available to all. The concept involves offering low-income households in developing countries a line of solar lamps and kits that are innovative, efficient and affordable, in particular through our service station network. And for people living in the most remote locations, we have also trained young local resellers to sell the lamps. It is a successful program: Awango by Total was marketed in 14 countries in Africa, Asia and the Caribbean in 2013. AWANGO BY TOTAL WORLDPORTFOLIO 9 PROJECTS AND PRODUCTS FOR THE FUTURE TOTAL AT A GLANCE 20131918To create an increasingly enjoyable as well as environmentally friendly customer experience, we are redesigning our service stations. Today, the new concept has been rolled out at more than 1,000 retail outlets worldwide. For example, the new stations blend more seamlessly into their surroundings, use energy-efficient lighting, incorporate recycled or recyclable materials, conserve water and offer customers fuel-saving tips. In Africa and the Middle East, where we’re expanding sharply, around 400 stations already feature the new design. MARKETING WORLD A New Look for Our Service StationsPORTFOLIO 9 PROJECTS AND PRODUCTS FOR THE FUTURE TOTAL AT A GLANCE 20132120Fun & Efficient46 GRAMSOF CARBON EMISSIONS PER KILOMETER FOR THE PEUGEOT 208 HYBRID FE, OR ONLY HALF AS MUCH AS THE MOST FUEL-EFFICIENT GASOLINE ENGINESUnveiled at the Frankfurt Motor Show, the Peugeot 208 HYbrid FE (Fuel Economy) made it look easy. The Peugeot- and Total-designed prototype distills the latest technologies. Materials developed by Total substantially reduced the car’s weight, while fluids like Fuel Economy lubricants reduce friction and therefore gasoline consumption. The Peugeot 208 Hybrid FE uses just 1.9 liters of gasoline per 100 kilometers (UTAC results) while delivering sporty performance, accelerating from 0 to 100 kilometers an hour in 8 seconds flat PEUGEOT 208 HYBRID FE WORLDBiojet Maiden FlightAn airplane arriving from Toulouse touched down at the Paris Air Show on June 20, 2013. Although it looked like any other plane, it wasn’t quite, having just flown a test flight with Total-Amyris biojet A-1 fuel, made from plant sugars and used in Europe for the first time. With our biotechnology partner, Amyris, we demonstrated that fuels made from biomass were ready to make the leap from lab to high-volume production. Certification of our biojet for commercial flights is expected in mid-2014.3MAJOR PLAYERS IN THE AVIATION SECTOR — AIRBUS, AIR FRANCE AND SAFRAN — PARTICIPATED IN THIS EUROPEAN FIRST ALONGSIDE TOTAL, AS PART OF THE FRENCH INITIATIVE “JOINING OUR ENERGIES” BIOFUEL FRANCEPORTFOLIO 9 PROJECTS AND PRODUCTS FOR THE FUTURE TOTAL AT A GLANCE 20132322Lightweight HosesYou’ve never heard of it, but it may allow you to cut back on the amount of fuel you use. “It” is an air conditioning hose made of Gygaprene®, a thermoplastic material developed by Hutchinson, a Total affiliate. Much lighter than standard hoses, it trims weight from vehicles, curtailing fuel consumption and carbon emissions, a plus for both users and the environment. More and more automakers are adopting this solution, a global first that also confirms Hutchinson’s position as a major innovator for this market. We’ll keep you posted SPECIALTY CHEMICALS HUTCHINSONHigh-Performance AdhesivesBostik’s smart adhesives are found everywhere in daily life, used in construction and industry and by do-it-yourselfers.Our affiliate designs innovative solutions for just about any application. For the rail industry and other mass transit vehicles, Bostik’s high-strength elastic adhesives offer outstanding resistance to fire and heat, delivering enhanced safety and outperforming even the most stringent international standards and requirements. When used in place of screws, nuts and bolts, they also make vehicles lighter, for improved fuel efficiency.q FLAME-RETARDANT AND HEAT-RESISTANT q SOLVENT- AND VOC-FREE SPECIALTY CHEMICALS BOSTIK30% LIGHTER THAN STANDARD SOLUTIONS100% THE THERMOPLASTIC TUBE IS FULLY RECYCLABLEPORTFOLIO 9 PROJECTS AND PRODUCTS FOR THE FUTUREAIR CONDITIONING HOSES MADE OF GYGAPRENE® ARE TOTAL AT A GLANCE 201325PUBLICATIONS More than 34,000 copies of last year’s publication were printed. Using recycled paper reduced our environmental impact. The savings* were:3,279 kilograms of waste paper441 kilograms of carbon dioxide, equivalent to:4,406 kilometers driven by an average European car90,957 liters of water8,382 kWh of energy5,330 kilograms of wood*Source: Arjowiggins Graphic’s environmental calculator. The carbon footprint was assessed by FactorX using the Bilan Carbone® method developed by the French Environment and Energy Management Agency (ADEME). Calculations are based on a comparison between the recycled paper used and a virgin fiber paper corresponding to the latest European BREF data available for virgin fiber paper. The results are based on technical data and subject to modification.> Printed with vegetable ink on Cocoon Silk paper, produced from recycled FSC-certified pulp, reducing pressure on the world’s forests. The Ecolabel-certified paper was produced in an ISO 14001- and FSC-certified paper mill. The printer is certified as complying with Imprim’Vert®, the French printing industry’s environmental initiative. FSC no. C006774. The time-to-market printing concept adopted means that only copies actually distributed are printed, meaning we do not have to discard unused copies at end-of-life. > With EcoFolio, Total is encouraging paper recycling. Sort your trash, protect the environment. www.ecofolio.frCheck Out Our Other PublicationsFORM 20-F 2013REGISTRATION DOCUMENT2013CSR REPORT 2013 FACTBOOK 2013 24TOTAL AT A GLANCE 2013Corporate CommunicationsTotal S.A.Headquarters:2 place Jean Millier, La Défense 692400 Courbevoie, FranceTel.: +33 (0)1 47 44 45 46Share capital: €5,944,195,400Registered in Nanterre: RCS 542 051 180www.total.com Illustration: Agence Idé - Photos: Marco Dufour, Pavel Kotlyar, Michel Labelle, Patrick Sordoillet, Courtesy of SunPower Corporation, Peugeot, Total Marketing Gabon, Philippe Schaff/Total, Piotr Malecki/Panos-Reas, Hutchinson, Laurent Zylberman/Bostik - Design and Production: - Printing: Advence. May 2014. Printed on FSC-certified recycled paper. See you atwww.total.com