Call Center and Asset Management by Verisae Brochure

Web-Based Process Management Solutions for Multi-Site Retailers US +1.612.455.2300 www.verisae.com UK +44.7813.079.098 The Verisae Solution Verisae delivers a powerful suite of web-based process management solutions for facilities, the assets in those facilities, and the people who manage them. By using our Enterprise Asset Manager, Enterprise Refrigeration Manager and Enterprise Energy Manager you can achieve unprecedented control. We built our solution with one goal in mind: to reduce the operating costs of your sites and the equipment within them. By combining a robust site and equipment asset database, call center dispatching, work order automation, enterprise energy management and equipment ordering automation, our clients can harness the power of an integrated, retail focused, service process network. This network links your sites with the people that monitor their performance and keep them maintained. Verisae delivers savings whether you maintain your sites with in-house maintenance, outsourced maintenance, or a combination of both. For the first time, you can see the operational status of the equipment in your stores on a real-time basis. By eliminating paper-based processes, your team initiates and manages every step of the maintenance process faster and more accurately. Best of all, each member of the service chain gains great value and payback through the use of the system. How will you benefit? Reduce overall maintenance costs by 5% to 15% Minimize invoicing errors Reduce staff required to administer maintenance and accounting of costs Make better budgeting and repair replace decisions Lower Sarbanes Oxley liability risks Pay only for service you receive Reduce service contract costs Minimize reactive maintenance Reduce compliance risk and administrative expense related to EPA requirements Integration of your maintenance system with your EMS systems Eliminate paper invoices Reduce parts costs errors Minimize and catch utility billing errors Monitor real time energy use to understand the effect of maintenance events on your energy spend US +1.612.455.2300 www.verisae.com UK +44.7813.079.098 Enterprise Asset Manager (EAM)™ Our powerful integrated Site Operations and Equipment Database software offers a single resource to view and understand your sites and their operational status. This collection of viewing tools links floor plans, asset locations, asset information, asset photos, and site photos. We have combined this unique way to view your sites with a powerful query and reporting tool. Our tools allow users to look at all assets or easily create custom reports. Our software can track sites and their equipment through their entire life cycle. Equipment assets can easily be added to sites, moved from site-to-site, taken out of service, or refurbished. We also provide a link for each type of equipment that enables information such as manuals, parts lists, service bulletins and preventative maintenance schedules to be electronically published. Some of the information and functionality provided by the Verisae Enterprise Asset Manager: Powerful, web-enabled, retail focused call center functionality Receive and electronically log and dispatch work orders Request work to be done on-line, with a phone call, or through the Verisae Site Maintenance Kiosk Manage approved contractors and link them to specific assets, stores, or trades Prioritize call types and define service event escalation Delivers service provider alerts via email/page/fax or through our mobile dispatch solution Paperless invoicing, closing and review of work orders Enterprise Refrigerant Manager (ERM)™ Recording and understanding the use of refrigerants that are considered potentially dangerous to the environment is an important part of managing the operation of your facilities. As part of the EPA’s guidelines and requirements, owners of refrigeration equipment are required to provide for specific monitoring of refrigerant usage and document methods and efforts of containment. Manual systems are labor intensive, slow, and more prone to errors and omissions. Verisae’s system provides a fast and accurate implementation of a comprehensive, yet simple-to-use solution to this immediate issue. In addition, we have extensive experience with our software-based survey tool used in rapid deployment of site surveys for tagging and populating our Enterprise Asset Manager. This powerful and comprehensive survey process has provided us the foundation for our Refrigerant Site Survey Service. Verisae can deliver the services to quickly collect information and calculate, based on an EPA approved method, the amount of refrigerant contained in each of your existing systems when at full charge, and other required information at the site. This eliminates the need for you to organize and implement the physical survey of each location, which will be required before approved calculations for refrigerant use can be made. US +1.612.455.2300 www.verisae.com UK +44.7813.079.098 Enterprise Energy Manager (EEM)™ Knowing key details of the energy consuming equipment in your sites combined with historical and real time energy use is critical to measuring, modeling, and managing your energy use and associated spend. Energy is becoming a bigger part of the store budget everyday. With legislative changes and continued political pressure around energy, the cost of energy is continuing to rise – posing a risk of unexpected budget overruns and lower profits. At the same time, managing a portfolio of energy use and costs is becoming more complex. Enterprise Energy Manager (EEM) ™ provides historical utility data, real time energy monitoring and reporting, critical system monitoring, weather data, an incentive library and site-specific asset energy attributes. For the first time, multi-site clients can have a comprehensive view of their entire energy portfolio across their entire enterprise, at each site, associated with the specific assets at that site and delivered to multiple users anywhere in the world. Our clients use Verisae EEM to: Verify and review utility bills Track real time energy use at each site Procure the best energy rates for their sites Use critical monitoring to dispatch energy-related service events Track contractor performance Take advantage of available rebates and incentives locally, statewide, and nationally Track and manage their impact on emissions and the environment Benchmark their sites based upon utility, energy use, key asset attributes and maintenance events Our clients benefit by: Finding and reducing utility bill errors and exceptions Communicating the costs and importance of energy awareness throughout their organizations Acting quickly on service related energy increases and avoid ongoing inefficiencies Holding their contractors and service personnel accountable for service-related energy increases Taking advantage of numerous and often under-utilized rebates and incentives Getting prepared for the possibility of carbon taxes or emissions exchanges Using demand response to take advantage of incentives or market changes