Customer Satisfaction and Market Analysis Survey Brochure

CCC sss fff III nnn ooo xxx SSS ... ppp ... aaa ... Strada per Bibbiano, 7 42027 Montecchio Emilia (RE) telefono: +39.0522.86.9911 FAX +39.0522.86.5454 web site: www.csf.it E-mail: csf@csf.it CUSTOMER SATISFACTION AND MARKET ANALYSIS SURVEY Please rate your answers: 1 not satisfied, 2 a little satisfied, 3 satisfied, 4 very satisfied, NV not valuable Commercial Service evaluation NV 1 2 3 4 What do you think about the service during the selection phase? What do you think about the quotation sending time? What do you think about offer documentation? Do you have any problem to find the representative to be contacted? What do you think about the availability and kindness of the sales network? Remarks and comments (appreciated in case you answer 1-2) Technical Assistance Service evaluation NV 1 2 3 4 What do you think about technical qualification level? What do you think about the answer times? Do you have any problem to find the representative to be contacted? What do you think about the availability and kindness of the service? Remarks and comments (appreciated in case you answer 1-2) Product evaluation NV 1 2 3 4 What do you think about the product performances? What do you think about the product reliability? What do you think about materials and finishing quality? What do you think about the product cost? What do you think about the product delivery time? What do you think about the product maintenance? Remarks and comments (appreciated in case you answer 1-2) Technical-commercial documentation evaluation NV 1 2 3 4 What do you think about the commercial documentetation? What do you think about the technical documentation? What do you think about the use and maintenance documentation? What do you think about the certificates supplied with the product on request? Remarks and comments (appreciated in case you answer 1-2) CCC sss fff III nnn ooo xxx SSS ... ppp ... aaa ... Strada per Bibbiano, 7 42027 Montecchio Emilia (RE) telefono: +39.0522.86.9911 FAX +39.0522.86.5454 web site: www.csf.it E-mail: csf@csf.it Which factors do you think are the most important in choosing our product (please rate your answer from 1 to 4 in ascending order) NV 1 2 3 4 Performances Cost Reliability Service Personalization Trademark Domestic/foreign diffusion Other to be communicated: How do you evaluate the product range: Comments: