Customer Services- Brochure

1» Engineering your success «Unique service for unique plantsZeppelin After Sales Service32Engineering your successPolymer Plants Plants for plastics producers and forwarders Plastics Processing & Rubber Plants Plants for the plastics processing and rubber industryReimelt Food Technology Plants for the food, confectionery and bakery industryHenschel Mixing Technology Mixers, extruders and compoundersLiquids Processing Plants for the beverages industrySilos & Filters Silo technology and filters Components Diverter valves, rotary feeders, separators … After Sales Service Assembly, maintenance and spare parts Quality Service Services in quality managementZeppelin plant engineering – business fieldsZeppelin Systems, the world leading plant manufacturer for high quality bulk material handling, has remarkably grown over the past 60 years. We cover the demands of a wide range of industries and supply all plant manufacturing services from one single source, whether basic engineering, in-house production of components, final assembly or comprehensive after sales service. Thanks to our financial strength and our global network we have long been a reliable partner for our customers. Every Zeppelin plant is developed according to the clients’ specific requirements and realized thanks to our customized innovative processes and technologies.The knowledge we have acquired over more than 60 years of plant manufacturing and the world’s largest network for bulk material handling are the key to providing ideal solu-tions whatever the challenge. After all, your success is our goal.54Individual solutions, first-class serviceZeppelin plants are designed and realized to meet the customer’s specific requirements and to comply with the latest state-of-the-art technology. Our competent service team is committed to support you in ensuring your long-term competitive position thanks to your customized plant. Thorough understanding of your processes and technical requirements is necessary to offer the highest additional value for after sales services and to provide you with efficient assistance in reaching your goals. In order to fully comply with your and our quality standards, we use only genuine parts for any of our services.Global economy demands a globally available network. We provide worldwide services through our numerous subsidiaries and local service partners. Your success and competitive position is always in the focus of our activities. Whether in Saudi Arabia, India or Singapore, our After Sales Service team is culturally aware and always sensitive to the needs of the customers.76Five elements to cover all your needsOur portfolio is characterized above all by its wide range of services such as comprehensive service concepts, revamping, training of customer’s staff, spare parts and site management. We provide you with the requested service at any time and ensure that your plant will comply exactly with your requirements.Plant optimization » Modification of existing plants » Revamping » Debottlenecking » Modernization of existing plants Training of customer’s staff » Basics » Commissioning of Zeppelin plants and components » Maintenance and inspections » Control technology and E/I&C » Operator training at regular intervals » Customized training » In-house trainingSpare parts » Standardized main - tenance kits » Individual offers for spare parts » Individual supply with in-stock spare parts Site management » Planning and coordination of site operations » Assembly and commissioning of production and processing plants » Site management and super vision of assembly » Manufacturing of silos and vessels on siteComprehensive service concept » Consulting for plant opti- mization and spare parts stocking » Inspection contracts » Maintenance contracts » Repairs » Worldwide after sales service points 98Training of customer’s staffComprehensive service conceptSite management Spare partsReliable and outstanding in every wayEfficiency regarding costs and schedules is vital for the realization of major con-struction projects. Our competent key personnel ensures efficient planning and execution of sites and complies with cost budgets and schedules.Well planned is half doneOur Spare Parts Service provides you with high-quality genuine parts as spare parts for Zeppelin components or purchased ones. Only genuine parts can guarantee a perfect fit with the plant components. Our Spare Parts Sales Department prepares spare parts in stock within 24 hours.Only genuine parts as replacement partsWe offer a variety of trainings – from basic to individual – tailored to your spe-cific requirements. Our range of service trainings are aimed at supporting you to optimize your plant operations, recognize technically related systems and processes and carry out minor maintenance works on your own. If requested, training can be carried out at your plant so that your production and maintenance staff has the opportunity to put theory directly into practice.Service always starts with excellent con-sulting. Our service technicians analyze your plant, identify optimization potential and inspect your spare parts stocks to ensure optimum supply. Regular inspections contribute to a mini-mized failure risk and consequently to an increased plant availability. Our range of services also includes maintenance and repair work. Benefit from a substantial advantage: the expertise of our staff. You can always rely on the quality of genuine Zeppelin parts for the repair of components. In order to ensure highest productivity and reliability we upgrade components to the latest state-of-the-art technology upon request.A competitive edge based on knowledge1110 1110Bringing out the bestPlant optimizationAlways there for youCommitted, motivated, professional and reliable – Zeppelin’s excellent After Sales Service Team.A versatile winning teamOur innovative solutions for plant optimi-zation contribute to improvements and to keeping your equipment fit for the future. We offer comprehensive ser-vices for optimization of your plant to ensure that existing plants will keep up with the latest state-of-the-art technology. Whether modifications, increased per-formance or debottlenecking, Zeppelin solutions are always engineered for your success.Customer proximity is not generated by products but by personal contact. Our service team is always committed to support the customer. In addition to the expertise and know-how of our versatile service team, a common goal contributes to its success: to provide our customers with out-standing service. » After Sales Service: Phone: +49 7541 202-250 Fax: +49 7541 202-319 » Spare Parts Service: Phone: +49 7541 202-555 Fax: +49 7541 202-276 Email: service.systems@zeppelin.comSite managementSpare partsComprehensive service conceptTraining of customer’s staffPlant optimizationService is a stragety not a slogan12www.lake-of-consens.comPresented by:Global presence© Zeppelin Systems GmbH Edition 10/12 | 031101220 Subject to modifications without notice » Belgium » Brazil » China » France » Germany » India » Italy » Korea » Russia » Saudi Arabia » Singapore » United Kingdom » USA www.zeppelin-systems.comZeppelin Systems GmbHGraf-Zeppelin-Platz 1 88045 Friedrichshafen GermanyTel.: +49 7541 202-02 Fax: +49 7541 202-491 Email: zentral.fn@zeppelin.com