Regardless of the sector in which a NORMA^® product is to be used, that product will be designed, produced and delivered within the framework of a TS 16949 certified quality-management system developed for the critical demands of the automotive industry. Within this context, Advanced Product Quality Planning (APQP) and associated quality tools such as Failure Mode and Effect Analysis (FMEA) are all fundamental to the development of reliable parts and error-proof production processes.

A spirit of partnership

Just as product development requires good dialogue between NORMA and its customer, so quality performance during production and delivery involves the closest communication. Besides the internal tracking system with which NORMA monitors and analyzes its own performance, the Group applies so-called “8D” methodology to production-phase problem solving, liaising closely with the customer in a spirit of transparency.

Product development – a creative partnership with customers

As the leading solution provider in its sector, the NORMA Group’s aim is to always stay a step ahead in innovation and the development of new products. NORMA’s strengths as a solution provider are considerable. Offering both plastic fluid systems and a vast range of metal clamps and couplings, NORMA can often propose different solutions for a single application. New product development benefits from extensive lifetime-testing and validation facilities that allow NORMA to carry out virtually all necessary tests in-house, analyzing any solution and application particularly effectively.

A resourceful partnerNot merely responding to solution requests coming from the customer, NORMA is proactive in proposing new solutions that it has developed as a result of studying current and future market needs. The Group’s business model is based on succeeding through creative technical leadership rather than being a “follower” in the market.

DuraSeal - Exhaust Pipe Clamp - Brochure