E-Billing Software

The E-Billing Overview - 2Presenting Waste Business Solution™Powered by Richbol Environmental Services LtdEmail: info@richbol.comTel: +234 80 2318 0549, +234 702 807 5893 Website: www.richbol.comTable of Content• Introduction• Benefits of e – Billing (WBS)• Data Architecture for e – Billing Implementation• E – Billing Modules• Administrator• User Account• Zonal Office• Client Setup• Lawma Contractors• Rates & Classification• Billing• Payment• Income projection• Outstanding Income• Reports• Audit Trail• Value Added Services• SMS Alerts• E-mail Alerts• ReferencesIntroduction• Web based application very suitable for Intranet i.e., private network/Internet i.e., public network.• A total administrative management system which was designed under thorough supervision of stakeholders in the Solid waste industry that ensured that all day to day administrative measures to keep customer records, issue bills as at when due, monitor payments, monitor payment defaulters, print out reports for evaluation, etc are all rudiments of the software.• In view of today’s challenges to customer care services, WBS can also be easily integrated with SMS/e-mail services as form of reaching out to clients when bills are ready or any form of notification.• With the .NET Membership role based framework also part of the security measure adapted during development• Every customer is driven by a unique identifier i.e., Client Code which remains active all through the business life span of such customer.Benefits of e – Billing (WBS)• 100% automation of Client records,• Easy and time-saving reconciliation of Client’s accounts• Centralizes clients’ records for references and easy access to client information• Automates client administration process thereby saving administrative costs• Prompt and seamless bill generation and printing. • Provides a detailed history record of your business activities• Ensures administrative efficiency and effectiveness• Channels your focus to revenue prone areas• Secure your business and financial records• Eliminates calculation errors and falsifications• Provides real-time reports• Role based security authentication• Keeps log of system activitiesData Architecture for e – Billing ImplementationE – Billing Modules - Administrator• This module allows you create user accounts and attach them to specific roles.• Roles are the restrictions set to what a user can have access to.• Within the system, we have 4 types of roles i.e., User, Account, Bill Manager, Administrator• The Administrator is the highest in hierarchy while the lowest is the user.• A User is defined as a data entry operator. Its access is so restricted that it can only input data and edit. These are basic functionality.• The Account role will be able to make payment entries into the system, make modifications where there’s been waivers or concessions, its duty is account reconciliation.• The Bill Manager is the one responsible for bill generations, printing. Until the User/ Account can verify that the records are updated, the bill manager might not be able to generate bills.• This role based system displays that the whole authority of the system isn’t given only to a role which to some extent checkmates human manipulation. Before it is manipulated, more than one party must have connived.• The Administrator, this role is strictly for the high ranking staffs that will require access to the system, this ones will see everything going on, reports, income projections, audit trail, etc.• Its should be noted that a system user can be attached to multiple role.Administrator trying to create a new user. Inset you can see the roles the operator can be attached to. You are a user by default. Also to your top left you can see account manager, New contractor. These responsibitliies are only that of the system AdministratorE – Billing Modules – User Account, Zonal Offices• An already created operator can change his/her password under the user account module.• Zonal office modules provides a parameter setup for the various zonal offices for referential purposed. This is best for reporting purposes.E – Billing Modules – Client Setup• This is the main processing unit of the system, here attributes of a clients are defined. The screen shot below provide a summary detail.E – Billing Modules – Client SetupScreen shot of a typical Client history pageE – Billing Modules – Lawma Contractors• Provides activity of Commercial Operator’s acting on behalf of Lawma• Keeps log of activity check on operators• Builds the list of all contractorsE – Billing Modules – Rates & Classification• This is a one time setup for the classification of services render, with the PSPs, it is the classes of enumeration.• Type/Class and standard amount goes here.• Setup Screen. Trips just being defined. View Screen shotE – Billing Modules – Billing• Bill generation on periodic basis. • Upon the generation of a new bill, the total charges is debited against customer’s profile• Billing by Zone, Single and general.• Bills can be archived for further references. Bills are written at run time to either .pdf, .doc files which allows it to be saved on a local disk for references.E – Billing Modules – Payment• This module provide an interface to register all payment into the system as they are been made. It automatically subtracts the amount paid from the amount payable. • Where part payment is made, the outstanding is still carried over.• Simplifies payment verification with integration of online bankingE – Billing Modules – Income Projection, Outstanding Income, ReportsIncome Projection• Income projection gives you a summary of your income, either by street, ward or even monthly. This feature helps you focus on where you can generate the most of your revenue and how best you can serve your customers.Outstanding Income• This module gives you an estimate of how much money is been owed your organization. It also helps you focus on the area where concentration is needed to drive payment. Reports• This provides a detailed summary on all transactions until the last update was made into the system for checks and balances, strictly at accounts and administrative level.E – Billing Modules – Audit Trail• One key feature of a robust system is auditing.• Auditing x-ray’s ongoing activities on the system, done by who, when, where applicable why.• These features are also accessible by only users with such privileges like the system administrator.Value Added Service – SMS/E-Mail• The key ingredient to customer satisfaction is responses, alerts and support.• SMS technology will primarily be a secondary means of bill notification where just in case there is a problem with the distribution network, the SMS would have been sent at the process of bill generation. Below is a proposed message outline for the SMS when ready to be implemented. “Dear Lawma Customer with Code XXXXX, your waste bill details for month XXXX as follows: Current Charge: XXXXXX, Bal. B/F: XXXXX, Total charges: XXXXX. Pay to Oceanic A/c no: XXXXXXXXXX with code number.”• The bill details would have gotten to the customer ahead of the manual distribution. With WBS, the clients records as this point is already capture into the system.• E-Mailing service also is a good tools to reach out however is solely depends on the internet usage, that is the advantage the SMS has over it. They both provide equal features within the context of this model.• Both value added services give real time information.References• A few of our references are PSP operators, most of them are the high flyer always on the top ten weekly operators e.g.,• Richbol Envr Services• Excellenz Link• Arhcer Environclean• Ifelodun Waste Collectors• Sarobol• Joeati• Toskad• Carostan• etc• Thank you• The end