Hofmann Technical Support and Services Flyer

Customer Service Technical Support and Services American Hofmann Corporation, 3700 Cohen Place, Lynchburg, VA 24501 USA Tel: +1.434.522.0358 or 1.800.446.0997, Fax: +1.434.846.1340, Email: service.us@hofmann-global.com If you need technical support, service, spare parts, or just general assistance with your new or existing balancing system, Hofmann technicians are only a phone call away. Technical Support Group In-house balancing technicians provide telephone support for issues or problems with your balancer. Most technical problems can be addressed and solved quickly by the Hofmann Technical Support Group. Our Technical Support representatives are able to help both foreign and domestic customers, and they are familiar with particular problems related to location and geography. An estimated 80% of all service issues can be resolved quickly and efficiently with a telephone call. tech.support.us@hofmann-global.com +1.434.522.0352 Service Dispatch Group If problems cannot be resolved quickly by our Technical Support Group, the Service Dispatch Group will arrange for onsite service by a professional Hofmann Service Engineer. To guarantee quality work and customer satisfaction, our Service Engineers must pass a rigorous training program before representing Hofmann. We locate our service centers strategically all over the globe to ensure that each customer receives prompt service from an expert engineer with minimum downtime. The Service Dispatch Group can also arrange the following services at your request: • Startup and commissioning of new installations. Our Service Engineers will make sure your new balancer is set up and working properly at your site. • Calibration and certification. Our Service Engineers can custom-calibrate your Hofmann balancers and certify the calibration of other machines. • Routine maintenance and maintenance contracts. Our Service Engineers are available to keep your balancing machines in top working condition with regular check-ups and servicing. • Training on balancing theory and applications. Hofmann offers an intensive, 2½ day seminar, The Balancing Institute, at our facility in Lynchburg, Virginia, or at your customer site. Many customers have the seminar at their location to maximize the course benefits by focusing on their specific applications. • General assistance and information about Hofmann products or your order. service.us@hofmann-global.com +1.434.522.0358 Parts Department Hofmann maintains an inventory of spare and replacement parts for your existing balancing system. When you purchase a balancing system from Hofmann, the documentation you receive with it includes an extensive material list and a recommended spare parts list. With these lists, you can contact our Parts Department to order specific spare and replacement parts for your balancer. The equipment experts in our Parts Department will help expedite your order and keep your downtime to a minimum. parts.us@hofmann-global.com +1.434.522.0327 Emergency Services Tech Supp/en/©08.12 Downtime can be expensive, and unexpected problems don´t always happen during normal business hours. For those unforeseen events, we have technical assistance available 24 hours a day, 7 days a week. After regular business hours: +1.434.660.9695