Customer Service and Commitment

Nielsen-Kellerman has been in business for more than 40 years, and has focused relentlessly on meeting the specialized measurement needs of demanding outdoor customers. Olympic athletes, firefighters, and military professionals are just some of the NK customers who rely on our products for accuracy and durability. Delivering anything less than the highest level of quality is not an option. Whatever the niche, we know our customers won`t forgive us for letting them down, and will tell their friends what they think of us, good or bad. From order entry to customer support for the life of our products (and beyond), when our customers call, email, tweet (@KestrelWeather or @NK_Performance) or Facebook us, we bend over backwards to keep them happy.

Every NK product undergoes rigorous functional and sealing testing and, where applicable, calibration against NIST-traceable standards, before it leaves the plant. Every product is also covered by a full warranty against defect or failure to perform (two to five years depending on product). Beyond the warranty period, we do all we can to keep our customers in the NK family with our Customer Warranty Program that provides a generous trade-in allowance towards a replacement NK product, no matter the age or condition of the product being replaced. We know that convincing customers to purchase a product is just the first step -- once you`re an NK customer, we want you to stay one for life! We`re proud of our tremendous repeat and referred customers and virtually non-existent return rate.

Innovative US Manufacturer

NK began business in an upstate New York basement, and we remain committed to US manufacturing to this day. Now located in Boothwyn, PA, we design here in the US, we source all the parts we can in the US, and we build here in the US. We continuously improve our product, processes, flow, inventory management and people to stay cost-competitive and ensure we can deliver what our customers need when they need it.

Sustainability

We strive to conduct our business in a sustainable manner and minimize harm to the environment by actively implementing company-wide plans to conserve energy, reduce waste, and recycle. We conduct life-cycle analysis of shipping impact to determine the most effective packaging for each product and minimize "shipping air." We use recycled products in packaging where the benefits are clear.

Giving Back to the Community

In rowing, NK has partnered with USRowing to ensure that the National Team coaches, boats and athletes are outfitted with the latest NK electronics. NK also supports the rowing community at all levels by awarding annual development grants to both rowing programs and individual athletes who are striving towards a goal.

Kestrel - Model 3000HS - Heat Stress Meter - Brochure