Water Treatment Service Datasheet

Think solutions to every challengeTrusT luBron suPerior servicecustomer suPPortCustomer Support Brochure-AW.indd 1 9/01/12 9:52 PMThink aDvanceD Water technologyTrusT luBron suPerior solutions“ Having dealt with Lubron for over a decade, I find the response time and specialist knowledge from the team to be of a very high standard” AlAn PArkins – serco norfolk And norwich universiTy hosPiTAlmission statementour mission is to add exceptional value by delivering quality products, services and solutions. We strive to exceed our promises, continuously improve all areas of our business and apply creative strategies that improve performance, efficiency and quality. we are dedicated to this mission.Customer Support Brochure-AW.indd 2 9/01/12 9:52 PMThink aDvanceD Water technologyTrusT luBron suPerior solutions why you cAn rely on our suPPorT • ISO 9001: 2008 certification demonstrates our quality commitment to every aspect of the work we do for you.• Rapid response nationwide. Immediate contact with our customer support engineers using modern tracking systems to pinpoint your nearest available engineer.• Our dedicated team of Customer Support engineers are fully trained and experienced in all aspects of maintaining water treatment equipment.• Speedy repair, with fully equipped vehicles and a comprehensive stock of spares and consumables available from our warehouse.• Specialist technical advice is always available to help you when you need it most.• Health & Safety protocols are practised at all times to eliminate danger to all concerned.• Our team will handle everything, including other manufacturers’ equipment. not only do we handle maintenance and repairs, but also refurbishment and replacement.Customer Support Brochure-AW.indd 3 9/01/12 9:52 PMA More efficienT And resPonsive APProAchWith lubron as your partner you will be supported by a dedicated team of in-house chemists, engineers and support staff. they have a wealth of knowledge and many years experience of clean water processes and applications and are committed to respond rapidly and efficiently, whether for advice and information or on-site technical assistance and maintenance.Whenever you need 24/7 emergency response, or the highest level of preventative maintenance and service, you will always have access to telephone support, advice and a rapid response to any breakdown nationwide.QuAliTy And dedicATionlubron’s customer support service is friendly and personal, with continuity through one of the longest serving teams in the business. to minimise downtime, we can compile a critical spares list for your system and our fully equipped service vehicles carry all the usual spares and consumables. next day delivery is available from our warehouse.We monitor service intervals to schedule your visits as required. many customers choose fixed fee service contracts with preventative maintenance and repair, typically for up to 3 years. lubron will also work with you to upskill your staff, delivering toolbox talks and on-site training programmes.lubron’s uncompromising commitment to quality customer support is matched by our keen attention to safety compliance for your site, with method statements and risk assessments embedded in our culture and practised at all times.Quickly connecT To exPerT helP“ Lubron Customer Support is very prompt, flexible and delivers a good service at the right price” sTuArT vickers, BAlfour BeATTy – londonuncoMProMising coMMiTMenT To cusToMer suPPorTCustomer Support Brochure-AW.indd 4 9/01/12 9:52 PMProfessionAl suPPorT for All your reQuireMenTswe ProMise noT To drAin your resources in these times of tightened budgets, you need to be absolutely convinced that your investment in maintenance and running costs is going to add value to your operation. cost reduction and competitive rates are high on lubron’s agenda, as well as saving you water and energy. the correct management of resources is all part of getting the best performance and value from your plant. our approach is simple and straightforward, a combination of careful analysis, detailed planning and diligent execution.BeTTer vAlue MAinTenAnce good preventative maintenance will contribute to your company’s profitability by improving equipment life, reducing risk, equipment downtime, energy consumption and insurance premiums. When you opt for lubron’s planned maintenance programmes, your overall maintenance will cost significantly less than any ‘quick fix’ approach. moreover, your equipment life and uptime will be extended, providing further cost efficiencies and long-term peace of mind.Customer Support Brochure-AW.indd 5 9/01/12 9:52 PMon-siTe cusToMer TrAiningwATer Technology And suPPorT froM one TrusTed source lubron are passionate about making water work for you more efficiently. Whatever your requirements, we have a technical and customer support solution for your needs.lubron offer a professional site survey at no cost for contract quotations or tender proposals. We commission our own brand and other manufacturers’ equipment.Preventative maintenance, combined with a rapid and reliable national breakdown response, come through our stable base of customer support engineers. they are some of the most knowledgeable and experienced in the business and are renowned for their trouble-shooting skills. health and safety protocols are practised at all times to eliminate danger to all concerned.luBron cusToMer suPPorT means conFiDence anD Peace oF minD“ The recent engineer’s visit was very helpful and was up to speed with your product” AdriAn BlizArd, iPsen BioPhArMBesPoke soluTions for individuAl MArkeTs lubron are in every market sector where consistently clean or purified water is needed. We provide bespoke water treatment solutions in markets from healthcare to power generation, satisfying the need for reliable and repeatable clean water. Our main market sectors are: – clinical and healthcare – Food and Beverage Production – Foodservice and hospitality – Building services – other industries, including power generation, electronics, chemicals and glass.rAPid resPonse nATionwideCustomer Support Brochure-AW.indd 6 9/01/12 9:52 PMluBron cusToMer suPPorT means conFiDence anD Peace oF minDrePuTATion for The very highesT sTAndArds of cusToMer suPPorT here at lubron, we’re proud of our reputation for keeping our promises and offering an all-encompassing service that exceeds our customers’ expectations. our focus is always on quality customer care and attention to detail, all delivered with the highest integrity. to us every customer is an important customer. our highly qualified customer support engineers and dedicated support staff treat all customers with equal care and attention. our aim is to satisfy your needs, build up long term relationships and give you peace of mind to focus on your business.Whatever your project, lubron will work closely with you to establish a cost-effective, planned maintenance strategy tailor-made to meet your highest expectations and budget. Bespoke service arrangements are available for all lubron and other suppliers’ equipment.if you require high quality service support for your water treatment, or you’d just like to know more about us, we’d be delighted to hear from you.lisa clarke Business manager – customer supportTurnkey ProJecT MAnAgeMenT or suPPly only When it’s time to upgrade or replace your equipment, we offer our own pre-engineered water treatment systems and plant. you can choose either supply only, or ask our dedicated project management team to take responsibility for everything from design to hand-over. you can rely on the team not only to save you money but also to deal with your requirements quickly and efficiently, including full compliance with cDm and safety regulations.ultimately, all you want is a fuss-free, entirely dependable installation to meet your specific water treatment needs. When engineering expertise is required, you need the confidence that a quick, simple phone call will do the trick and that the matter will receive expert attention without delay. Problem solved.everything working smoothly, meeting your needs and fully compliant with the regulations. Water technology solutions from one trusted source. dedicATed ProJecT MAnAgeMenT TeAMCustomer Support Brochure-AW.indd 7 9/01/12 9:52 PMluBron uK limiteDluBron house 8 CHallenge Way hythe hill colchester eSSex CO1 2lyTel: +44 (0) 1206 866444 Fax: +44 (0) 1206 866800emaIl: SeRvICe@lubROn.CO.ukwww.luBron.co.ukluBron neTherlAndsluBron WaterBehanDeling B.v.meCHelaaRSTRaaT 384903 Re OOSTeRHOuT (nb)POSTbuS 540neDerlanDTel: +31 (0) 162-426931Fax: +31 (0) 162-459192WWW.luBron.eu luBron BelgiuMluBron Belgium B.v.B.a.anTWeRPSeSTeenWeg 124b-2630 aaRTSelaaRBelgiëTel: +32 (0) 3877 1519Fax: +32 (0) 3877 2884 WWW.luBron.Be luBron gerMAnyluBron WasserauFBereitung gmBhbaHnHOFSTRaSSe 3971691 FRIebeRg am neCkaRDeutschlanDTel: +49 (0) 7141 2986130Fax: +49 (0) 71412986159WWW.luBron.Dethe Water marqueCustomer Support Brochure-AW.indd 8 9/01/12 9:53 PM