The Mixing Technologies Group of NOVprovideshighquality aftermarket parts and responsive, customerdriven support services to optimize performance and runtime for its customers’ mixing and agitation equipment. Theirfield service technicians have been recognized by numerous customers for their professionalism, safety, and efficiency in completing jobs.
A customer from Cincinnati, Ohio stated: “The field service technicians have displayed the excellent traits that NOV stands for and have been put at the top of ourrecommended technician lists. When field service is needed, they are often the first contractors to call. Whether it means working through breaks or on overtime, the technicians haveproven to be focused, hardworking individuals that we can rely on, while being safety conscious and cautious with the job being performed.”
Another customer in Bristol, Rhode Island praised the field service technicians for being, “very polite, very positive, and very hard working, knowledgeable individuals.”
Services provided by Mixing Technologies field service technicians include:
- Supervisory: Providing guidance to existing customer maintenance crews on proper installation and maintenance procedures
- Installation: Complete installation of Mixing Technologies equipment
- Service Agreements: Providing contracts for routine maintenance services
- Reliability Audits: Reviewing current mixing equipment and providing professional recommendations for mechanical and process improvements as well as critical spares planning
- Condition Monitoring/Troubleshooting: Providing assistance with vibration analysis, CFD modeling and mechanical failure analysis
All of thefield service technicians undergo continuous safety training and conduct a hazard analysis for each job site. Safety training consists of OSHA certified courses in the areas of lockout/tagout, fallprotection, crane operator, rigging and lifting, and confined space, among many others. Customers are requested to complete a job hazards and recommended safety equipment analysis prior to deployment of the technicians. The technicians conduct a safety review and when arriving on site, begin with a Job Hazard Analysis (JHA) to review the potential hazards and ensure they have been eliminated.
The Dayton, Ohio manufacturing facility maintains a dedicated inventory for all product lines assuring the immediate availability of critical parts. Product lines include Chemineer agitators, Kenics heat exchangers and static mixers and Greerco high shear mixers. Customer service, safety and understanding the importance of timely turnaround to keep equipment up and running at peak performance is a top priority.
NOV is a worldwide leader in the design, manufacture and sale of equipment and components used in oil and gas drilling and production operations, the provision of oilfield services to the upstream oil and gas industry.
Chemineer™, Kenics™, Prochem™, and Greerco™ are brands of NOV. Since 1952, the brands are at the forefront of fluid agitation equipment and systems providing technical expertise to customers in various industries worldwide. Expertise includes high flow, low shear liquid-liquid and solids blending, gas dispersion, high-shear blending, and viscous mixing. For more information, visit nov.com/mixing.