24h Service

In pursuit of the customer-oriented philosophy, Comac provides customers with a 24-hour service, from Monday to Saturday , even for systems out of warranty.

Pre and post sales technical assistance is a fundamental element of the relationship between Comac and its customers, our team is able to study and implement every request, supporting customers with always prompt and qualified advice.

In case of need, Comac ensures the customer immediate technical support so that the resolution of problems and the restoration of the operation of the machines and systems take place in the shortest possible time; the Comac technician provides the customer with the necessary information on checks and operations to be carried out on the machine to restore operation or via a remote connection from the office capable of carrying out a system diagnostics independently.

Some systems are also equipped with a webcam that allows the Service to see any problems in progress in real time.

There are several ways to contact technical assistance: the following are the services and contact methods accepted at any time of the day.

Customer request registration
Online technical assistance
Customer technical assistance on site

Sending conditions of sale
Intervention planning

Supply of spare parts
Sending the offer

24h Service

Details

Day Assistance Service