Accruent
Alarms Management HelpDesk Services
FromAccruent
Keep your sites operating safely and efficiently. Your organization may have to manage a vast number of alarms generated by your facilities. Whether you can’t get to them all or you’re not receiving “value for money”, something has to change. When combined with vx Observe, this managed service creates the ideal blend between automation and the human touch to keep your sites operating safely and efficiently.
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The Alarms Management HelpDesk has deep knowledge and expertise in managing the Verisae platform to provide:
- 24x7 helpdesk
- A unique approach to reducing the number of alarms being managed
- Automation of store contact and work order creation/dispatch (where appropriate)
- Best practices or customization to each customer’s business process
- Staffing by industry professionals who use the Verisae system and understand refrigeration, HVAC, lighting and other alarm generating equipment
- Reduce the downtime of critical equipment
- Perform escalation (where appropriate)
- Reduce waste/loss/shrink
Basic Service
- Ongoing monitoring and managing alarms (when appropriate, notify the store via phone)
- Map controllers to specific equipment
- Map alarms to standard alarm types
- Define business processes/rules for each alarm type
Advanced Service
In addition to the basic services, the Advanced Service provides:
- Triage alarms
- Monitoring, managing, and reporting for all events created in the Verisae application until they reach a “return to normal” state
- Predictive rules for equipment monitoring
- Compliance rules reporting on monitored equipment