While the Caterpillar brand remains a central strength of Michigan CAT's business model, we recognize that our support services supply the crucial competitive edge we provide our customers. In addition to the Available Services detailed below, Michigan CAT is ready to assist you in meeting any special support needs your business may require.
Michigan CAT field service is always ready, 24 hours a day, seven days a week. Our service fleet is unmatched in size, technology and speed to get your business running at its best. Our industry-leading Service Technicians are specially trained on all aspects of heavy equipment repair.
We will quickly respond, diagnose and alleviate the cause of your downtime. The Field Service support provided by Michigan CAT provides a worry-free equipment capability to our customers.
Preventative Maintenance with a Customer Support Agreement
Michigan CAT customers are increasingly recognizing the benefits of on-site support for all of their equipment maintenance needs.
Customers who utilize a customized Customer Support Agreement (CSA) hold a number of noteworthy advantages over their competition:
Downtime is significantly cut through diligent, expert preventative maintenance. Certified technicians are just a step away to address any trouble your machine may encounter. Detailed record-keeping enhances machine resale value. Easing the burden of maintenance upkeep increases profitability.
Customized CSAs provide ample possibilities for a close working relationship with Michigan CAT. Your CSA can range from a simple oil inspection program to a comprehensive plan of preventative maintenance and regular checks - click on CSA or talk to your Product Support Sales Representative to learn more about this popular support service.