BHS - Total Support Services
A Materials Recovery Facility is a critical business investment, and no one understands this better than BHS. To ensure maximum performance and returns, the BHS Total Support Program has a variety of service and support plans that can be customized to meet your exact needs. BHS Total Support provides you with a means to ensure superior long-term performance from your system throughout its useful life.
Our team of technicians, engineers, project managers and other support personnel provide unmatched customer service and support in a four-step approach:
- Preventive Maintenance Program: Regularly scheduled on-site inspection of equipment by our team of experts.
- System Optimization Program: The BHS Performance Engineering Team reviews and calibrates your system.
- BHS Connect: Our service team proactively monitors and measures your system’s performance from our factory.
- On-Demand Parts: Our experts are standing by to give you the expertise and assistance to keep your BHS system performing at industry-leading levels.
This systematic approach to scheduled maintenance utilizes trained BHS Service Engineers to identify issues that a system may be encountering or would encounter in the near future and verify that the equipment is operating as originally specified. The program includes a dynamic performance inspection, a static equipment inspection, a parts inventory and two detailed reports--one provided and reviewed on site and a full report with detailed data on all inspection items, recommended maintenance, spare parts and other service as noted. If necessary, minor repairs and adjustments can be made onsite where urgently needed.
This a fully-customized, systematic approach to optimizing a facility. It consists of identifying and defining business goals, performance metrics, personnel (management, operator, maintenance, sorters) goals, material characterization, equipment adjustments, sorting staff adjustments and overall system tuning. Based on the identified goals, our team will work closely with the management team to develop and implement training plans, evaluations and semi-annual calibrations with the local operations team. A joint evaluation of the System Optimization program will be performed to determine if all goals were achieved or if further training is required.
Provides a direct link between BHS and our customers, enabling us to apply our expertise to your operations. Through Connect, we see what you see and more importantly, what you may not. We monitor your HMI from our headquarters to provide support when you need it, 24 hours a day. But this isn’t just a reactive feature – we proactively look at your operations for patterns, comparing your numbers against your historical performance as well as other BHS systems. Everything from screen speed and angle to disc maintenance to adjusting energy parameters are analyzed and, potentially, adjusted remotely to keep your system performing like a BHS system should.
Critical “down machine” components, wear items, consumables, or service parts are vital to ongoing system performance. Our Priority Support Team works with you to identify the parts necessary to maintain your equipment at an optimal level and get them to you when you need them. Our team can supply you with a parts inventory review, a recommended parts list, predictive reports and, in the event of an urgent need, we will expedite critical parts orders worldwide to minimize downtime.