BUCHI - Care Services
From Service Products
Your device needs to be covered by tailored maintenance solutions. At BUCHI we understand that there is not one solution that fits all our customer’s needs. As a truly globally active company our inside knowledge about the different regions, applications and markets are part of the benefits you receive when choosing BUCHI. We recognize that heavily used devices require a different maintenance program than units that are operated occasionally. Our approach takes factors like these into consideration and provides you with an optimal yet cost efficient solution. The maintenance services and packages within the BUCHI CARE solutions are tailored and contain customized lists of replacement parts combined with the correct number of visits. All depending on the condition of your device, its usage and the application used. Inspection / Clean&Calibrate, One time maintenance, Planned maintenance Package, Full service agreement.
Maintaining a heavily used device requires different parts and inspection frequencies than units that are operated occasionally. Our approach takes factors like these into consideration to provide you with an optimal yet cost-efficient solution. You can choose one of our maintenance solution packages. They are tailored and contain customized lists of replacement parts combined with the correct amount of visits. All depending on the condition of your device, its usage and the application chosen.
CARE «Inspect»: Inspection and «Clean & Calibrate»
- For inspection, cleaning and, if necessary, re-calibrate your BUCHI device(s) according to a specific inspection protocol that has been developed using our global experience.
CARE «Maintain» (On-Demand):
- Visitation and maintenance routine that covers all assemblies and components.
- Receive a report with the test results, measures taken and additional suggestions.
- The product will be identified as BUCHI-maintained with a sticker including date and name of the Technician.
- Perform maintenance services on your product that are tailored to its usage and your application.
- The certified technicians work with a product specific planned maintenance protocol that has been established using our global service experience.
- Visits include exchange of the regular wear parts and test of all major components using specific instructions and test routines.
- Unplanned repair visits are discounted (parts and labor).
- Any service part that needs changing will be discounted.
- Treated with high priority.
- All services and travel are free of charge.
- free 2 hours on-site training per year.
- Unplanned repair visits are included.
- Customized number of maintenance visits.
- Treated with highest priority and highest availability