CAS - Technical Support Services

Before contacting support:

1. Read the hardware and/or software manuals provided with your product.
2. Make a note of the events that led to the problem. Was anything changed on your computer recently? Did you do anything differently?

When calling:

1. Have your model, serial, and software version numbers for the product readily available.
2. Provide details on the configuration of your computer.
3. Completely describe the problem or question. The more information you provide the easier it will be for us to assist you.