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Chiller Service & Maintenance
Whilst design, creation and instillation are all integral parts of the ICS brand, ICS Service seeks to ensure the continual support of customers nationwide long after the set-up process is completed. ICS Service offers chiller service and support for all types of air conditioning, refrigeration, process cooling and temperature regulating equipment, ensuring that the brand continues to be the benchmark throughout the service sector. The process of providing quick, efficient and functional support is aided by the use of centralised software that provides ICS engineers access to detailed job sheets and site locations straight from their laptop or PDA. These advances in technology help to cut out unnecessary wait times and ensure that your problem is rectified with minimum downtime or fuss.Whilst chiller service packages offer an all-encompassing solution for multiple sites throughout the UK and Ireland, customers can be assured that ICS’s use of regionally based engineers ensure comprehensive service with a local, ‘hands on’ feel. This ensures a professional, yet personal approach to service engineering all whilst eradicating the hassle associated with having to source external engineers on a job by job basis.
Achieving the highest level of customer satisfaction possible is the driving force behind ICS Service, guaranteeing that the foremost level of support is available 24 hours a day. This sees a fully manned customer service desk and an extensive field service engineering resource being utilised to provide support to over 2,000 customers nationwide.
ICS Chiller Service packages are categorised in Bronze, Silver and Gold levels of service, with Bronze packages providing basic support such as discounted parts, F-Gas compliant leak tests and prioritised calls, whilst Gold packages cater for a more specialised approach, offering companies planned replacement parts, service consumables and even tailored response times. Gold level users are also offered additional benefits including extended 3 to 5 year warranties.