ProcedurePros - Consulting Services
We enjoy working with C-level executives because leadership, strategic planning and risk management are vital for building a quality culture in the organization. Leadership is one of the quality management principles we discuss when working with the executives.
Our ideal client is:
- interested in ISO 9001 or AS9100 certification
- is already certified
- wants to use the standards to organize the quality system
- is currently a supplier to an AS9100 company
- is looking to sell a service or product to an AS9100 certified company
ISO 9001 is a standard that provides guidance to set up and manage a quality management system. Organizations can use the standard to meet or exceed customer requirements without being certified.
Adopting a Quality Management System (QMS) is a strategic direction organizations can use to improve organizational performance. Implementing a QMS based on ISO 9001:2015 has many benefits, such as:
- The ability to consistently provide services and products to meet and exceed customer, regulatory, and statutory requirements;
- Addressing Risk and Opportunities
- Focusing on opportunities to improve customer satisfaction;
- Demonstrating conformance to QMS requirements.
The standard has seven Quality Management Principles that are considered rules or beliefs that are considered to be true and can be used as a foundation for developing the quality management system and performance improvement.
- Customer Focus
- Leadership
- People Involvement
- Process Approach
- Improvement
- Evidence-based decision-making
- Relationship Management
The standard utilizes the process approach by incorporating Plan-Do-Check-Act (PDCA) and thinking about risks.
ISO 9001 uses a process approach by reviewing the interaction of the processes and evaluating the intended results with the outcome. Using the process approach with a quality management system helps:
- Accomplish effective process performance
- Determine how processes add value
- Process improvement by evaluating information and data
- Realize the importance of meeting requirements consistently
In our experience, we have seen how this quality management standard forces organizations to look at the big picture through the eyes of the customers and the employees. This increases customer satisfaction and people engagement which ultimately increases the bottom-line.
Understanding the organizational structure and strategies, company culture, employee communication and interaction, and customer base are elements we discuss to provide guidance regarding the approach to quality management.