Customer Satisfaction Program Service

This upgrade program is designed to provide you with the most value in NIR grain analyzers, petroleum analyzers, and food analyzers available today. Anytime during the first three years of ownership of a Zeltex analyzer, you can trade your analyzer in on a new Zeltex analyzer and receive 50% credit for what you paid for your analyzer, regardless of condition.

In addition, any analyzers over three years old can be traded in for a $1500 credit towards new Zeltex analyzers for as long as you own the analyzer. The Zeltex Customer Satisfaction Program is available only to the original purchaser of the Zeltex analyzer.

The Zeltex LLC Customer Satisfaction Program and Warranty Program provides our customers, with the best product available, not only today, but in the future.

Zeltex analyzers come with a manufacturer`s warranty of one year for parts and labor that covers anything that goes wrong with the analyzer that isn`t caused by an act of God, or "stupidity". Acts of God: fire, flame, hurricane, tornado, earthquake, etc. "Stupidity" is driving over them with a car, dropping them off a 3rd-story building, submersing them under water, etc.

In addition to the original warranty, an extended warranty can be purchased annually for your Zeltex analyzer for as long as you own the analyzer. The extended warranty covers all parts, labor and shipping from the Zeltex facility to your address by normal UPS. The extended warranty completely covers your Zeltex analyzer under the same conditions as the original warranty. There would be no surprise repair bills.

If you would like to add the extended warranty on your analyzer that is out of warranty, this may be possible. Please contact Zeltex to discuss what is necessary to extend your warranty today.

Zeltex is committed to customer satisfaction, and looks forward to working with you today, tomorrow and in the future.