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Helix - Customer Satisfaction Survey Services
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Customer Satisfaction Survey
- What is your full name?
- What is the name of your practice?
- What is the name of your Helix account representative?
- Why does your practice use this lab?
- Quality of Services
- Location
- Insurance Coverage
- Other
- Test results received are accurate
- All of the time
- Most of the time
- Some of the time
- Not usually
- Never
- Test results received are complete
- All of the time
- Most of the time
- Some of the time
- Not usually
- Never
- Test results received are timely
- All of the time
- Most of the time
- Some of the time
- Not usually
- Never
- Have you ever contacted Client Services?
- Yes
- No
- Client Services are professional when contacted
- All of the time
- Most of the time
- Some of the time
- Not usually
- Never
- Client Services are helpful when contacted
- All of the time
- Most of the time
- Some of the time
- Not usually
- Never
- My account representative contacts my office on a regular basis
- All of the time
- Most of the time
- Some of the time
- Not usually
- Never
- Do you submit specimens through FedEx/UPS?
- Yes
- No
- Courier Services are professional
- All of the time
- Most of the time
- Some of the time
- Not usually
- Never
- Technical assistance for laboratory questions is available when needed
- All of the time
- Most of the time
- Some of the time
- Not usually
- Never
- Do you order laboratory supplies from Helix Diagnostics?
- Yes
- No
- Supplies are delivered in a timely manner
- All of the time
- Most of the time
- Some of the time
- Not usually
- Never
- Supply volumes meet the needs of the practice
- All of the time
- Most of the time
- Some of the time
- Not usually
- Never
- My patients are satisfied with services from the lab
- All of the time
- Most of the time
- Some of the time
- Not usually
- Never
- I am satisfied with services from the lab
- All of the time
- Most of the time
- Some of the time
- Not usually
- Never
- Is there anything that Helix Diagnostics can do to improve the quality of services for your practice?
- Would you like somebody to follow up with you about the results of this survey?
- Yes
- No