CUSTOMER SERVICE
The after-sales service centres placed in Milano, Vicenza and Livorno guarantee to the customer a short intervention time. Competence and devotion of our technicians assure customized solutions and "problem solving" interventions.
The Idroenergy after-sale service follows our plants continuously, providing for the customer a constant gas supply in the requested characteristic of flow-rate and purity. Specific service contracts guarantee to the user periodical on-site interventions in order to carry out controls, maintenance and spare parts management.

VIA-MODEM REMOTE CONTROL AND REGULATION
Idroenergy gas production plants are provided with a software named ICS - IDROENERGY COMMUNICATION SYSTEM
The integrated system of remote reading and regulation allows the remote management and control (also intercontinental) of the production plants, by means of dates exchange between the generation units and Idroenergy Office, in order to raise the machines reliability, optimize the service interventions and to carry out the relevant adjustments during working time, improving plants efficiency.

TRAINING
Idroenergy always foreseen, after plant installation, an operator training in order to instruct the customer about the use. On request, the operators may also follow the machines test in our company.
Operator manuals and documentation are available in Italian, English, French, Spanish, German, Portuguese, Russian on paper and on DVD-ROM

Customer Service