Customer Service

Customer Service
Our customer service representatives are devoted to meeting the daily demands of your business.  With their knowledge of transportation infrastructure, carriers and typical transit times from our factories to yours, they are uniquely equipped to check product availability and delivery schedules, enter orders, track lead times, and work directly with operations, logistics, technical service and account representatives to meet your specialized requirements for packaging, shipping, just-in-time delivery and more.

Technical Service
When you need application guidance, diagnostic testing or on-site troubleshooting, our technical service team is ready to help. Along with recommending the right products for a wide range of end-use applications, our staff of experienced technical service representatives can identify potential solutions for the handling, storage and use of precipitated silica products in virtually every kind of manufacturing environment.

Sales and Account Management
Our sales and account managers are your primary day-to-day contact.  In addition to working with customer service representatives to process and track purchases, they also have the product and industry knowledge required to communicate the complex demands of your business to our customer service, technical service, and research and development team members.  Whether you need order tracking, product recommendations or product development assistance, your PPG account manager is never more than a phone call or email away.