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Customer Services
Hotline: An experienced service is available to answer your questions to guide you in use of your equipment. We could also help you to establish the first diagnosis in case of need. Commissioning: Our customer’s support can occur the commissioning of the unit in your laboratory and show you all of its features. Our specialist performs the first test with you.
Training
We also offer during installation, the possibility to organizing a training session in the use of our equipment to handle these devices in the best conditions.
Maintenance contract
To reduce or eliminate the curative interventions, our technical department offers preventive maintenance contracts during which a maintenance of your equipment is made, wear parts are replaced, the various device functions are controlled (temperature, pressure, speed, etc...) and a sample is tested for validation of the equipment.
Control and calibration
We offer inspection services and equipment calibration certificate providing control or calibration certificate. Fir this, we have a range of measuring devices certified for measurements of temperature, velocity, pressure... These services allow you to follow up your metrology.
Maintenance
In case of failure or malfunction, our technicians can work on site or in our workshop with a range of audited and certified measuring instruments. Many parts are stored to optimize response times and to reduce down time of the equipment.