Nexterra Systems Corp.
Customer Support Services
Nexterra is committed to delivering systems that meet and exceed our customers’ expectations from the start-up of the system and throughout its life. Nexterra’s Customer Support and Services (CSS) team is a dedicated and highly experienced group with over 130 years of combined experience.
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Nexterra’s CSS team offers a wide-range of services:
- Ongoing operator training and technical support that maximize system and operator productivity over the long term
- Nexterra Support Center:
- Remote monitoring, evaluation and technical support
- Operator mentorship
- Process optimization, data collection and analysis via secure internet access
- Operations evaluation and recurrent training sessions based upon actual system operation and staff needs.
- Industry leading operation and maintenance manual.
- Onsite technical support available during scheduled maintenance shut-down periods:
- Field calibration verification of instruments and thermocouples
- Safety checks of important safety systems
- Inspection of critical components and systems
- Service and inspection reports for customer
- Multi-vendor co-ordination
- Spare parts services
- Feature upgrades and system enhancements to equipment.