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ION Science - Customer Support Services
ION Science is renowned for our exceptional level of customer service & support. Our experienced Technical & Applications support team are available to help and guarantee a fast response to all customer enquiries, minimising any downtime of your instrument. Here, customers also have access to support material such as FAQs, how to register your instrument for extended warranty, and how to return your instrument to us for annual service and re-calibration.
ION Science takes pride in offering outstanding support to all our customers
Whether you are an ION Science Distributor or a user of our instruments, we have a dedicated Technical & Applications support team on-hand to answer any questions and enquiries regarding your instrument, or its use within specific applications. We guarantee a fast response, and aim to deal with your enquiry as efficiently and effectively as possible.
In addition to our in-house customer support team ION Science Distributors & Authorised Service Centres are located around the globe, trained and qualified to the same high standards.
We recommend returning your gas detection instruments annually for service and re-calibration to ensure they continue to provide you with accurate, reliable results and that they maintain their extended warranty.
Our qualified engineers are on hand to provide you with the repair, maintenance and calibration of your instrument, with fast turnaround to minimise downtime.
Your instrument can be returned to an ION Science Authorised Service Centre in your area, or to the ION Science Head Office.