Dolphin - Installation and Operationl Services

• Provide adequate access for ventilation and pump service/maintenance.

• When installing the pump, utilize flexible hosing to reduce any resonance (vibration noise) coming from the pump. This is optional in Diamond Amp Masters when using the anti-vibration pad.

• Attach the pump unions to the pump first to insure proper union alignment and seal. Do NOT use Teflon, plumbers tape on the pump union threads.

• For maximum efficiency, pump protection and reliability, ALWAYS use a Dolphin EZ primer/strainer basket on ALL systems not drawing directly from a sump with a water level of at least 2-3” above the pump height. ALL centrifugal pumps need a maintained water level height above the wet end of the pump in order to run efficiently and not produce noise from water cavitation. Dolphin EZ primer/strainer basket is designed with a finer basket mesh to stop all impeller damaging matter from entering the pump.

• Cavitation increases pump noise and decreases seal life due to vibration. Dolphin EZ primer/strainer basket provides an easy way to prime the pump and have sufficient liquid during the start cycle so the pump does not cavitate or run dry. Flapper check valves should be placed about 6" above mean water level.

• A flooded pipe leading to the pump is not correct, and will lead to issues in flow performance and excess wet end noise.

• Locate the pump as close to the source as possible. It is best to have your main (longest) run of pipe on the discharge side of the pump. The pump is designed to push water, not pull it. If your installation requires pulling water, we recommend the use of a swing check valve and priming pot (Dolphin EZ basket) be attached to the pump intake. Do NOT use foot or spring check valves as they reduce the amount of water available to the pump. They clog easily and are difficult to service.

• DO NOT RUN THE PUMP DRY. This will void all warranty and destroy your seals. Only operate the pump when filled with water.

• Before turning on the pump, check for air leaks in the piping and make sure all valves to the pump are open.The wet end of the pump needs to be full of water prior to turning the pump on.

• Weatherproof means just that, proof against weather, NOT waterproof. The pump will take rain, snow, sunshine, etc. without any difficulty. Do not submerge the pump or allow it to become submerged. This will void your warranty. Do not leave pump outside over the winter to freeze. This may crack the Wet End or damage the impeller.

Dolphin Pumps are warranted to be free from defects in workmanship and/or materials for a period of one to three years (from proof of purchase date) depending on pumps model and seal.

EXCLUSIONS: Shipping damage not under our control. The customer fails to comply with installation or operating instructions.  Problems resulting from abuse, negligence or accident by any other party other than Dolphin Pumps. Damage including, but not limited to, improper installation, third party improper installation, run dry operation, loss of prime, obstruction in plumbing lines, obstruction of impeller, problems resulting from modifications or alterations of product, metal and/or motor failure due to corrosion, failure to properly maintain the pump.

Should a defect in material in any item covered by this warranty become evident during the time of the warranty, Dolphin will either repair or replace the defected part(s) at its own cost or expense. Dolphin is not responsible under this warranty for the cost of shipping or transportation of the item(s).  Dolphin is not responsible for any losses including, but not limited to, time, inconvenience, incidental expenses, implied damages, and/or any other losses and/or damages arising from the product(s).  Some states do not allow for the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to all circumstances and/or customers.

The warranty protects the original retail purchaser only. Sales receipt or proof of purchase must be provided for warranty services, there are NO exceptions. The warranty is valid only in the United States. Please contact the vendor or distributor for a copy of any misplaced/lost sales receipts.

DIRECTIONS FOR WARRANTY USE:

• Fill out a Repair-Replacement Form

• Ship the pump and form insured to: 238 West Michigan Ave, Pensacola, FL 32505.

• Provide a copy of the original receipt, warranty form and/or proof of purchase.

• Dolphin will call you when your pump has been received and advise of details.

• The pump will ship back UPS Ground (US mailing addresses only).

WARRANTY VOIDS: The complete warranty is void if the following is discovered: Teflon tape used on the union threads, the wet end has been disassembled or tampered with (beyond routine maintenance), the pump is unmaintained and corroded, third party/ non-original parts, seal failure due to abrasives on non-abrasive seals, a receipt or warranty is not accompanied with pump, or specific identification codes do not match warranty/product.

NO dealer or distributor has the authority to accept returns or to make any warranties or representations concerning Dolphin or its product line. Dolphin is not responsible for any such warranties or representations. This warranty gives specific rights, and you may also have other rights, which vary from State to State.  This warranty covers all Dolphin Pumps from one to three years and include a ten year factory service option. This coverage is determined by the product purchased and identified below by SKU code and date below.

• ONE YEAR WARRANTY - All Aqua Sea & Amp Master Series with Type 1 or 2 Seals.
• TWO YEAR WARRANTY - All Aqua Sea & Super Amp Master Series with Type 3 Seals. All Diamond Amp Master Pumps with Type 1 or 2 Seals.
• THREE YEAR WARRANTY - All Diamond Amp Master Pumps with type 3 or 4 Seals.

Service Guarantee:  Amp Master Diamond Series pumps (type 3 and 4 seals) have a lifetime extended service guarantee. All other pumps have a 10-year extended service guarantee. No other manufacturer offers this service. It is Dolphin’s pledge to our customers. We are truly “Driven by products that work”, and if for any reason (even freeze damage or abuse) we will fix it for you. Under the factory extended service guarantee, the customer can send in (at their expense) their pump for any symptom of failure or loss of performance. Dolphin will disassemble the pump, clean the pump and determine the reason for failure. The customer will be required to pay (wholesale list cost) only for parts needed to restore the pump to reliable working condition. If the pump cannot be repaired, the customer will be offered a rebuilt or new unit at factory cost. Shop labor and pump test time is not charged. Only return shipping will be an additional charge. Valid only in the United States.