CEM Systems by definition are continuous, and continuous systems do not abide by the typical 9-5 workday. In fact, as many customers will attest, unexpected problems often seem to occur 6pm on a Friday, when the majority of the working world has disconnected from responsibility for the next two days. However, CEM Systems cannot afford to wait that long for resolutions. We understand this concern, and offer a 24x7x365 hotline and on-call support group that can be available whenever an issue arises, no matter the time or day. This support group has the ability provide both phone support to on-site technicians and to remotely access your CEM System and make necessary adjustments or repairs. Our 24/7 emergency CEM Systems support plans give our customers peace of mind, knowing they are completely covered when it comes to CEM System downtime and violations.
