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Prometheus Group
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Engica - Support Services

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Through the 37 years of business, Engica have been involved in extensive implementation activities through a multitude of projects worldwide. Our Customer Delivery Team are all highly skilled in Project Management and configuration of the Q4 system, to allow for your business requirements to be implemented within the system and ensure your processes and procedures are adhered to in future operation.

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Our team have a vast knowledge of the industry allowing us to give recommendations on configuration to help streamline your processes and reduce wasted time where possible. The knowledge also ensures that the system can be created to safeguard against future business changes, such as changes in operating or maintenance regimes.

Support Services
  • Standard day hotline support
  • International 24/7 hot line support
  • 24 hours e-mail support
  • Access to user group workshops and webinars
  • Online problem reporting
  • Free software upgrades
  • Optional on-line VPN support
  • Optional data transfer to ASP hosting
  • Optional safe off site data storage
  • Online Support and training sessions