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ESP Help Desk Services
Real-Time Remote Precipitator Support. ESP Help Desk is an innovative, one-of-a-kind service that provides ESP owners with customizable online tools and technical support teams to optimize the performance of existing ESPs. Your customized online portal will provide you real-time feedback on the unit’s performance, projections of how it will perform under different operating scenarios, and help you plan your operations and maintenance. You don’t have time to analyze data, let us turn it into actions.
Fleet
Your fleet-wide portal will help you know which plants and units to pay attention to, and how to allocate maintenance work across your fleet
Plant
At a plant level, you can predict how well you will run under different operation scenarios, plan your operations to optimize performance, and plan maintenance work
Precipitator
At an individual precipitator level, you can identify troubleshooting needs, inspection needs, and operational adjustments to get you running where you need to be
No longer does an ESP owner have to use limited local or OEM resources. This service allows you access to equipment experts, no matter where you are.
All you need is the ability to create data reports from your data historian on a recurring basis, and upload those reports onto our secure FTP site. From there, we will build your dashboards to be accessed on your secure site, so that you have access to key information in ways that help you make decisions and drive work orders.
Learn more about how we customize this service to meet your specific needs
ESP Help Desk© is customized to meet the owners needs and can be adjusted/modified over time as the owners needs change. Each owner has their own secure private portal where they can access intuitive and interactive dashboards that give valuable diagnostic and outage planning information. Owners can access a real person through their dashboards. In the background, Neundorfer, Inc. manages and maintains the portal and tools so there is no need for the owners to manage or maintain software.
ESP Help Desk© is a training tool. On line webinars, customized to your ESP application and equipment, will help improve your onsite knowledge base. Attendance to the annual ESP User Group will help further your employees understanding of precipitators, including on site troubleshooting and inspection best practices. All of this is part of the ESP Help Desk© service.
To get started with your own ESP Help Desk©, contact us for a free consultation that helps us understand your equipment, process and needs.