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Hotline - Remote Service
AVENTUS offers robust digital support solutions aimed at reducing downtime in packaging operations. It provides a comprehensive hotline and advanced remote service options, facilitating rapid problem resolution. AVENTUS' remote maintenance technology enables connection to users' systems, allowing expert analysis of error messages, production parameters, and machine settings to efficiently identify and solve issues. The innovative Visual Assistance app allows users to share real-time visuals of their equipment with experts, who can then provide direct guidance. This app can be used with data glasses equipped with voice-actuated operation, offering an efficient, hands-free experience. The system is designed to be intuitive, aiding users with prompt fault rectification without needing physical technician visits. With an emphasis on efficiency and environmental friendliness, AVENTUS' digital services offer significant time and cost savings.
Our packaging machines stand for quality and reliability. Nevertheless, sometimes there is a hitch somewhere. Then quick action is required - and then we are there for you!
Our service technicians are often available without delay. There are exceptions however. Not only in these cases, but in general, the hotline and the digital services of AVENTUS are of course available to you for quick remedial action.
As if you had an expert working directly beside you on-site: Visual Assistance
Show us live what you are currently seeing
Our Visual Assistance goes one step further: You show our experts live over our special app, what you are currently seeing inside or on your machine by sharing videos and photographs with us. You can communicate in parallel with our experts over the integrated speech and chat function. The download and operation of our app is easy and intuitive.
Instead of using tablets or mobile phones, with our app you can also use our modern data glasses with voice-actuated operation. One clear advantage: your hands are free for other activities. By the way: our data glasses are also available in an ATEX version.
Experience shows the majority of faults can be removed using our digital services. You save the time and costs of an on-site action by one of our service technicians. So do not lose any time when faults arise. Use our digital offers for rapid fault rectification.
Quick, simple, efficient, environmentally friendly: Our remote support
Your advantages at a glance:
- Rapid fault rectification through direct access to your packaging plant
- A higher plant availability and productivity
- Reduced repair and maintenance costs
- Less time required
- Much lower CO2 emissions due to a reduction in on-site actions by our service technicians