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In-house Service/Repair Returns
If goods are to be returned, the Buyer should arrange at their expense a delivery service (special delivery or courier service) which includes insurance to cover for the full amount of the goods / transaction. If the goods are not returned, lost in transit or damaged, the Buyer should claim under their delivery insurance agreement. All returned items should be accompanied by an order reference number (either your own or an ETN number provided by GDS) and a description of the reason for the return. This can be achieved by means of paperwork sent with the return. If the item(s) are within warranty, all repair work will be free of charge.
If the items are outside the warranty period (13 months from the dispatch date from GDS) then the following charges will apply. ‐ Please note that a quote will be issued, and authorisation required (in the form of a ‘customers purchase order’) before commencement of repair work. Quoted costs will be broken down as follows:
- Administration charge ‐ £14.30 per ‘out of warranty item’
- Labour ‐ £50.00/hour
- Parts / Components
- Import Tax
- Return Carriage
Should a repair be required urgently – we operate a ‘Repair Plus’ service (goods to be dispatched the day following receipt by GDS). This premium service costs: Standard labour rate ‐ £50.00 +50%.