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Incident Management Services

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Whilst most claims rightly result in compensation payments, a proportion arise where the claimant departs from an established system of work, acts in contravention of training guidelines or they are the author of their own misfortune. Even organisations that boast health and safety excellence often fail to defend these types of claim, as they have inadequate claims defence processes and documentation.
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Our claims Incident Management review focuses on four key areas to provide a quick and practical review of your ability to defend civil liability claims:

  • Incident processes - recording, reporting and investigation;
  • Key documentation - relevant to your industry and the risks you face, with an emphasis on key statutory regulations that are likely to apply to commonly envisaged claim scenarios;
  • Incident management experience - analysis and reduction methodologies;
  • Risk exposures - taking account of the nature of your business and emerging trends. Our report includes an Incident Management Matrix, which provides a benchmark of your performance outlining and prioritising where and how current procedures need to be strengthened.