Innowater - Technical Service
The Innowater service is not confined solely to selling the product. We offer prior advice to select the Chlorination equipment, and handle any possible incidents through our aftersales service. The purpose of our official technical service is to offer the most comprehensive and direct customised technical support possible. We will resolve any incident during or beyond the warranty period.
The Innowater Technical Service and Aftersales Service is based on these three principles:
- Prior advice:
- Repairs and maintenance:
- Telephone and chat service:
FAQs
When installing your Salt Water Chlorination equipment, these frequent queries will prove particularly helpful:
- Where do I add the salt to the swimming pool, and how often?
- What type of salt should I use? And how much?
- What should the chlorine level in the water be? And the pH?
- Can a disinfected pool lose chlorine after the water is filtered?
- Is Salt Water Chlorination compatible with other chemical products, such as flocculants and algicides?mpatible la cloración salina con otros productos químicos como floculante o algicidas?
- Why does the level of chlorine in the pool not rise if the salt level is correct and the pH is properly regulated?
PROBLEMS and SOLUTIONS
Innowater aims to assist you in all water Electrolysis maintenance processes. We therefore offer direct solutions to any incident that might arise.
- The device indicates: "Low water level in cell"
- The device indicates: “Low salt”, “Insufficient salt” or “Cell not found”
- The water has turned a greenish colour
- Lime scale has formed in my swimming pool
- The level of alkalinity can affect the swimming pool
4- AUTHORISED TECHNICAL SERVICE NETWORK
Our Technical Service and Aftersales Service network is: