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ISO 9001 Certification
ISO 9001 is suggested for any organization which wishes to improve its way of operating and its management, in terms of increase of market share, cost reduction, more efficient management of the risks or improvement of customer satisfaction. A quality management system allows to monitor and improve business performance in any division or area.
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ISO 9001 belongs to a series of regulations on quality management systems:
- ISO 9000 - Fundamental principles and vocabulary: basic concepts of management systems and specific terminology adopted are outlined.
- ISO 9001 - Requirements: criteria to be respected in order to operate in compliance with the standard
- ISO 9004 - Performance improvement guidelines: with reference to the eight principles of quality management, they outline the tools to obtain a performance improvement in the respective organizations, harmonizing both customer needs and company needs.
- ISO 9001 is compatible and can perfectly be integrated with other rules and specifications related to management systems such as OHSAS 18001 (occupational health and safety), ISO 14001 (environment) e ISO 50001 (energetic efficiency). The benefits which a company can immediately detect adopting a management system according to ISO 9001 are briefly the following:
- it allows to obtain a competitive advantage;
- it imposes an analysis of business schemes encouraging a revision aimed at business performance improvement;
- it simplifies business risk measurement and management;
- it creates a moment of comparison among business areas which leads to simplify the operations and reduce the waste, through the review of internal processes;
- it encourages internal communication removing bottlenecks in information flow;
- it focuses the attention on customer needs which are conveniently highlighted with the final purpose to guarantee the total satisfaction, through PDCA cycle (Plan, Do, Check, Act).
