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Lighthouse - Laboratory Instrument Services
Lighthouse Lab Services provides comprehensive services to support your laboratory’s operations, covering everything from the setup of your instruments to ongoing optimized performance. Our approach and use of OEM components and FDA-certified engineers allow you to maximize operational efficiency. Additionally, our Full Maintenance Agreements offer coverage that strives to keep your instruments running at peak performance for the product’s life. We provide fast response time and professional support to keep your productivity and schedule in sync with your demands.
Our team of service engineers and application scientists possess the knowledge and technical expertise necessary to minimize downtime. Our team members average more than 20 years of industry experience, and many were formerly employed by leading Original Equipment Manufacturers (OEMs).
- Certified engineers.
- Trained for subcomponent diagnostics and repairs.
- Equipped with all necessary diagnostic, maintenance, and repair tools.
- Provide training on and validation for industry-specific methods.
- Experienced in method development to meet the needs of mature and emerging applications.
Preventative Maintenance
Routine maintenance is the key to ensuring the equipment in your lab continues to operate efficiently and helps avoid problems before they start. Our streamlined process assists with ensuring preventative maintenance is scheduled, parts are promptly ordered when needed, and your equipment continues to operate nearly seamlessly.
Each preventative maintenance visit includes:
- Instrument-specific preventative maintenance checklist
- Replacement of common wear and tear parts
- Use of factory OEM and FDA-certified parts
- Thorough specifications testing
- Extensive cleaning
Our field service team members average more than 20 years of industry experience, providing a wealth of expertise to nurture and support your employees. With backgrounds spanning from pharmaceutical and biotech laboratories to Contract Research Organizations (CROs), clinical toxicology labs, and more, our highly skilled service engineers are uniquely equipped to address your instrument servicing needs.
- Step-by-step equipment operation
- Day-to-day equipment maintenance
- Sample preparation
- Method execution
- Equipment shipment checked for completeness and shipping integrity
- Equipment professionally installed by a certified field engineer
- Setup of default instrument parameters
- Instrument startup and functional tests