Maintenance HelpDesk Services
Augment or replace your internal and external maintenance helpdesk. Tailored and scaled to each client’s unique business needs, the Maintenance Help Desk can augment or replace your internal and external maintenance help desk support.
The Maintenance Help Desk has deep knowledge and expertise in managing the Verisae platform to provide:
- 24x7 or after-hours & weekend only helpdesk support
- Best practices for receiving, creating, and dispatching service
- Staffing by industry professionals who use the Verisae system
- Activities that are logged in the Verisae application and integrated with your business processes
- Automatic generation and delivery of monthly reports
- Perform escalations for critical events or gaps in process (where applicable)
Basic Service
Verisae receives work order requests from facilities via phone dispatch and/or monitoring of the Verisae solution on behalf of the customer, reviews work orders for necessary details, and dispatches work orders to associated service providers.
Advanced Service
Verisae performs triage to reduce work orders and follows up to ensure SLAs (Service Level Agreements) are met for service provider acceptance, show-up time, and fix time.