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Managed M365 Admin Services
The M365 suite is at the foundation of collaboration and productivity in most of the organizations. As an MSP, you recognize the importance of delivering secure and seamless M365 experience to your clients. This is where our specialized M365 admin services come in. We act as your extended team, providing tailored and expertly managed M365 support to your clients.
Our cloud engineers are well-versed with the intricacies of the M365 environment, ensuring your clients not only receive a consistent experience but also proactive insights and ongoing improvement in their overall organizational collaboration and productivity.
- User Onboarding and Offboarding
- Guest/Contact Management
- Password Resetting
- Email Forwarding
- Adding Alias
- Username Change
- Creation of Security/Distribution Group
- Assigning a Member
- Manage Policies and Permissions
- Threat Management
- Message Trace
- Create Retention Tag
- Create Retention Policy
- Manage Customer’s Account
- Service Management
- Users & Licenses
- Analytics and Proper Documentation of Usage Reports
- Monthly E-mail Activity Reports
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Privileged Access Management:
- Assign Roles to Groups
- Assign Admins
- User Access & Permissions
Domain Setup:
- Buy Domain
- Find Registrar
- Find & Fix Issues
Microsoft Support Ticket Management:
- State Issue and Set Severity
- Ticket Generation
- Liaise with Vendor
Exchange Online:
- Spamming
- Phishing
- Shared Groups
- Creating/Updating Distribution List
- Mail-Enable Security
- Blocked List Rules Creation
- User Email Issues (Bulk Email Blocking Issue, Email Not Receiving)
SharePoint, Teams, OneDrive:
- Creating/Updating Sites and Channels
- Permissions & Policies
- External Sharing and Permissions
- Drive Sync & Configurations
- Device Management
- Purchase, Manage, and Optimize Licenses
- Billing Notifications
- Payment Methods