Barbarians and the Tribe. Who Doesn't Listen to You. Hammer and Wand. The Rational Manager. Performing an Effective Observation of Training Outcomes. Management Skills Training. Coaching Skills. Motivating Employees. Resolving Conflict. Presentation Skills for Leaders. Effective Meetings. Customer Service. Business Writing. Time & Project Management. Decision Making. Legal Issues. Performance Management. Effective Teams. Development Plan. Observation Skills.