Metering Services

The Government’s Water Pricing Policy Framework requires the charging of non-domestic customers of water and waste water services and the recovery of the full costs of providing such services to these customers. This is in line with National and EU policy on the application of the "polluter pays" principle, including Article 9 of the EU Water Framework Directive.

In order to implement the national water services pricing policy, local authorities are required to achieve universal metering of the water supplied to the non-domestic sector by 2006. It is estimated that there are in excess of 11,000 non-domestic customers in the functional areas of Galway County Council.

This Contract includes for the design installation and operation and maintenance of 12,370 non domestic meters in Galway County. The contract called for the provision of a customer call centre, billing system and debt collection service.

This contract commenced in January 2006, with a 2 year Design-Build period, and is now in the early stage of a 10 year Operations and Maintenance phase for Celtic Anglian Water Ltd.

In this project Celtic Anglian Water Ltd (CAW) are the lead contractor.

CAW also operate an established Customer Service Centre, Monday to Friday, 9am-5pm. We ensure that our staff are customer focused and able to deal with the range of queries received. The Customer Service Centre deals with customer telephone calls and letters relating to the billing/revenue collection service we are providing, as well as processing postal payments received. We also manage the postage and distribution of the bills, letters and notices that we send to customers from our Customer Service Centre.

The technology we use allows us to monitor response times to letters received and the effectiveness of our telephone call handling.
We can also manage customer contacts.

SERVICES OFFERED:

• Meter reading
• Meter maintenance
• Billing;
• Revenue Collection;
• Debt Recovery, and
• Customer Contact Management