On-Line Assistance Services
In order to offer as much on-line assistance to our customers as possible, P S Analytical have created online presentations for our most common maintenance and service procedures please visit our online service procedures page for details.
To Request Service Assistance (UK, Europe, South East Asia and Worldwide)
In the event that PSA instrumentation requires the assistance of a Service Engineer please contact either your local distributor in the first instance or PSA directly.
Main Service Contacts
- Richard Simons - International Service
- Robert Kennett - UK Service
- Yasmin Vaeli - USA Service
- Jim Coates - USA Service
One or two routine service visits per annum
1 or 2 preventative maintenance service visits undertaken for the purpose of inspecting and fitting of service parts and the making of any operational adjustments necessary. Labour and travelling time included but any repairs, replacement of faulty parts, any recommended spares and consumables and additional visits will be charged at our current list price.
Labour only: One routine service visit per annum
Consists of (A) above but includes the labour costs of carrying out any repair, although replacement of faulty parts will be charged at our current list price. A further 3 emergency visits will also be covered but travelling time will be charged at the prevailing rate. Any spare parts and additional visits will be charged at our current list price.
Comprehensive – one or two routine service visits per annum
Covers the cost of all labour and non-consumable parts. A service contract on a completely automatic system will include, upon request, all software upgrades without charge. In the event of a breakdown, priority is given to comprehensive contract holders for the provision of a free-of-charge loan instrument. This is subject to availability of stock and will be for a maximum period of up to 2 weeks.
Comprehensive contracts carry a 10% discount off the current list price on the majority of PSA instruments and consumable items. The contract number must be quoted when placing an order.